Database Management Specialist

ACRT Services•Denver, CO

3d•Hybrid

About The Position

The Database Analyst reports to the Operations Manager or Supervisor at ACRT Inc. This position will play a key role in tracking data within the vegetation management software. This position requires a high degree of organization and excellent attention to detail.

Requirements

High School Degree or GED
1 year of experience in office management, office administration, or customer service.
Must possess a valid driver’s license.
Proficiency in data entry, typing, and basic computer skills.
Microsoft Office Suite, especially Excel (Lookups, Pivot Tables, etc.)

Nice To Haves

Associate’s degree in administration or communications
2 years of experience in office management, office administration, or customer service.
Self-starter with excellent interpersonal skills, ability to multi-task, and work independently and as a team
Excellent communication skills, comfortable interacting with senior management
Demonstrated critical thinking skills and ability to exercise good judgement to make good business decisions.

Responsibilities

Monitor tree ticket database for stages. Example Received from customer, reviewed, disposition result, etc.
Monitor tree ticket database to ensure timelines are being kept.
Monitor circuit maintenance work for current completion and stages.
Monitor circuit maintenance work to ensure timelines are being kept.
Upon request from Xcel, provide reports on any aspect of the vegetation management program captured by Xcel’s work studio software.
If needed, complete field verification quality assurance reviews of data.
Monitor and update expected timelines for various vegetation management work based on circuit data collected by various vendors.
Assist ACRT groups on projects, as needed.
Communicate with customers in a professional and helpful manner.
Maintain knowledge of client’s policies and procedures
Communicate client’s policy and procedures to the client’s customer base in a simple and understandable manner.
Answer and handle a heavy volume of phone calls from customers.
Other duties as assigned.