Database Integrity Specialist

United Way of Rhode Island•Providence, RI

9d•$58,000 - $68,000•Hybrid

About The Position

The Database Integrity Specialist is responsible for maintaining the accuracy, consistency, and reliability of the organization’s CRM system. This role serves as the primary day-to-day steward of CRM data hygiene, ensuring that records are clean, standardized, and compliant with established data entry and gift processing procedures. The Database Integrity Specialist manages routine CRM maintenance, user support, training, and quality assurance, escalating governance decisions or policy changes to the Director as needed. ABOUT UNITED WAY OF RHODE ISLAND United Way of Rhode Island has stood alongside the people of Rhode Island for 100 years—connecting neighbors, mobilizing resources, and driving solutions to our state's most pressing challenges. During our next century of service, our Strong Rhode Island strategic framework carries that legacy forward with focus, humility, and determination. Our vision is that every Rhode Island family is economically stable, with access to opportunity, support, and the power to shape their future. Our mission is to invest in community-led solutions that build economic stability, support strong families, and drive racial equity so every Rhode Islander can thrive. We organize our work around a clear goal: to ensure every Rhode Island family is economically stable and thriving. Strong Families is our North Star, and it is supported by two strategic enablers—Strong Nonprofits and a Strong United Way—with equity embedded throughout. We define family broadly: relatives, chosen family, friends, neighbors, and the support systems that help people meet today's needs and build tomorrow's opportunities. We use the ALICE framework (Asset-Limited, Income-Constrained, Employed) to reveal the economic and community conditions of people who are struggling financially and to drive the change needed to create financial stability. Nearly one in three Rhode Island households earns above the federal poverty level but still cannot afford essentials like housing, childcare, food, transportation, and healthcare. These are the neighbors—childcare workers, retail staff, healthcare aides—who hold our communities together but live one emergency away from crisis. We center racial equity because race still shapes who has access to opportunity in Rhode Island. These gaps are not accidental—they stem from long-standing policies and practices. We also recognize that many people face compounded disadvantages connected to sexual orientation, gender identity, disability, income, and other factors. By centering racial equity and working to change the systems that hold people back, we aim to remove barriers and expand opportunity for everyone. Learn more at https://www.unitedwayri.org/

Requirements

CRM/database management systems
Data quality and governance principles
Gift processing and fundraising operations
Reporting, auditing, and compliance requirements
Data standards and documentation practices
Database administration and maintenance
Data cleansing, auditing, and validation
Problem-solving and troubleshooting
Excel and data analysis
Training, user support, and documentation
Effective communication and collaboration
Maintain accurate, reliable, and compliant data
Identify and resolve data quality issues
Support and train users across departments
Enforce data standards and best practices
Manage confidential information responsibly
Prioritize multiple tasks while maintaining attention to detail
Data Integrity & Quality Management
CRM Administration
Attention to Detail
Problem Solving
Data Auditing & Validation
Gift Processing Knowledge
Customer Service
Training & Knowledge Sharing
Process Improvement
Collaboration & Communication

Responsibilities

Serve as the primary owner of CRM data hygiene, ensuring ongoing accuracy and completeness of records.
Conduct daily and weekly data maintenance, including duplicate identification, record merges, and correction of invalid or incorrectly coded fields.
Monitor and correct data quality issues related to constituent records, gifts, and transactions.
Enforce field-level data standards and required fields to support reporting, compliance, and system integrity.
Perform daily audits, review queue and audit logs, and address batch exceptions or errors proactively.
Manage CRM data entry rules, user profiles, roles, and permissions in alignment with organizational standards.
Troubleshoot CRM issues, including system errors, user malfunctions, data anomalies, and upgrade-related changes.
Serve as the first point of contact for CRM data and operational issues, escalating higher-level governance or system decisions to the Director.
Maintain accurate and up-to-date CRM documentation, including standard operating procedures (SOPs), data standards, and training materials.
Own gift processing procedures and workflows, ensuring accuracy, consistency, and adherence to established standards.
Monitor gift entry activity for errors, incomplete records.
Perform quality assurance checks on gift data and resolve discrepancies promptly to maintain data integrity.
Train staff across departments on proper CRM usage, data entry best practices, and data standards.
Provide ongoing guidance and support to promote consistent and compliant system use.
Reinforce data quality expectations through documentation, training, and regular communication.
Develop and implement a personalized JEDI Growth Plan with your supervisor that establishes baselines and tracks growth across the three JEDI domains, two spheres of influence (interpersonal and within UWRI/sociopolitical systems), and your level of practice (Emerging, Developing, Practicing).
Complete the annual JEDI self-assessment honestly and use it to identify priorities for ongoing learning and growth.
Participate in annual JEDI training, monthly learning and reflection opportunities, and at least one quarterly teach-back of a JEDI learning experience.
Engage with UWRI JEDI initiatives such as the Equity Challenge, Employee Resource Groups (ERGs), the Heritage and Professionals group, and the Culture, Equity and Strengths Committee (CES).
Participate in community, state, or national JEDI growth opportunities (including United Way Worldwide) as relevant to your role.
Implement 70/20/10 activities in your annual Goal & Growth plan, including personal and team reflections, individual and shared learning, and integration of learning into practice.