Database Administrator

Disability Management Employer Coalition Inc•Remote - United States, US,

9h•$74,091 - $111,137•Remote

About The Position

The Database Administrator serves as the technical administrator and steward of DMEC’s CRM and related systems, including Salesforce and Nimble AMS. The role is responsible for system administration, data quality, integrations, workflows and configuration, reporting and dashboards, troubleshooting, testing and deployments, security, and overall system reliability. The Database Administrator partners with staff, vendors, and stakeholders across the organization to implement solutions that support business processes, operational efficiency, and member experience. This is a remote position requiring a quiet, professional home office. Limited travel, including attendance at DMEC conferences and meetings, is required several times per year. DMEC provides the necessary home-office computer equipment, including a laptop and printer, and a monthly technology stipend of $100. The hiring range is $85,000–$90,000, commensurate with experience and qualifications.

Requirements

Bachelor’s degree in business information systems or a related field, or an associate’s degree in a relevant field with 3+ years of experience in database administration.
Certified Salesforce Administrator (201) certification required.
Excellent customer service, interpersonal, verbal, and written communication skills.
Strong analytical, troubleshooting, and problem-solving abilities.
Ability to identify opportunities to improve systems, processes, and data quality and recommend practical solutions.
Ability to manage competing priorities, work independently, and exercise sound judgment.
Ability to communicate technical concepts effectively to non-technical audiences and collaborate across departments.
Knowledge of data governance, reporting, and database administration best practices.
Curiosity and commitment to continuous learning and professional development.
Proficiency with Microsoft Office, SharePoint/OneDrive, and Adobe products.
A quiet and professional home office environment is required.
Limited travel to DMEC conferences and meetings several times per year is required.

Nice To Haves

Experience administering Nimble AMS is strongly preferred. Candidates without Nimble AMS experience should demonstrate experience supporting complex Salesforce-based systems and integrations.
Experience working within a membership association, nonprofit organization, trade association, or professional society.
Experience with learning management systems.
Experience using data cleansing, migration, or data management tools.

Responsibilities

Serve as the primary administrator for Salesforce, Nimble AMS, and related systems.
Manage day-to-day system administration, prioritize work, address issues, and implement improvements independently.
Configure and maintain workflows, automations, permissions, system settings, and other platform functionality.
Evaluate system enhancements, releases, and new features and develop implementation recommendations.
Manage system updates, testing, deployments, security, and overall system reliability.
Develop and maintain data quality standards and governance practices so records are complete, accurate, secure, and effectively managed.
Maintain and improve data integrity through validation, deduplication, audits, migrations, and ongoing database maintenance.
Develop reports, dashboards, and data insights for organizational planning, decision-making, membership growth, and operational effectiveness.
Analyze membership and organizational data and recommend process and system improvements.
Develop, maintain, and monitor integrations among Salesforce, Nimble AMS, learning management systems, marketing automation platforms, webinar platforms, and other connected systems.
Troubleshoot system and integration issues and coordinate resolution with vendors and technical partners.
Partner with the Membership, Business Development, & Events team, internal stakeholders, and external Salesforce and Nimble AMS partners to identify business needs and recommend system solutions.
Provide Tier 2 technical support to internal and external users, troubleshoot issues, fulfill requests, and improve system usability.
Develop and maintain system documentation, business processes, and user procedures to support business continuity and user adoption.
Assist with and lead training, testing, and implementation activities for system enhancements and projects.
Support special projects and perform other duties as assigned.

Benefits

40 hours of paid sick leave per calendar year, unless a greater amount is required under state or local law.
4.62 vacation hours accrued per pay period (3 weeks per year).
40 hours of bereavement leave.
401(k) retirement plan with 100% company match up to 4% of salary.
Flexible spending accounts.
Eight holidays plus a floating birthday holiday; the office also closes for two days following each of two in-person conferences and from Christmas Eve through New Year’s Day, with employees paid for workdays during that period.
Fully paid health, dental, vision, group life, and short- and long-term disability insurance, available on the first of the month after 30 days of employment.
80 hours of Paid Family Leave per year, available on the first of the month following 60 days of employment.
Necessary home-office computer equipment, including a laptop and printer.
Monthly technology stipend of $100.