The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel. In the assigned Job Role of Infrastructure Consultant 1, your Area Of Responsibility will be as below: Resolve Tier 1 incidents and assist in performing root cause analysis and documenting incidents, unresolved issues or security concerns, ensuring resolution using established tools and techniques Participate in discussions with internal teams at onsite and offshore and execute onsite-specific activities as per agreed plan Document methodologies, activities, and techniques to ensure knowledge sharing across teams and projects Assist in preparing environments for deployment, execute deployment plans according to detailed instructions, and support post-deployment testing to validate release success Support scheduled maintenance, emergency fixes, and system enhancements, adhering to defined procedures and best practices Monitor system performance metrics, report deviations, and follow procedures for initial analysis and troubleshooting to ensure optimal system performance Your contribution to the team: An agile mindset with effective communication and problem-solving skills. The ability to work on areas related to incident, resolution and change management Passion for innovating solutions that drive progress and meet future challenges. A proactive approach to monitoring and resolving production issues Ability to develop and enhance sector specific expertise Commitment to continuous learning, knowledge sharing, and fostering team development
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Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree