Data Technical Writer

GreenState Credit Union•North Liberty, IA

About The Position

GreenState's Information Technology department acts as a business partner, enabling strategic objectives through technology and providing quality technology platforms. The Data Technical Writer is responsible for creating, maintaining, and standardizing technical documentation for the Data & Analytics team. This role collaborates with architects, engineers, analysts, and business stakeholders to document solution designs, workflows, and processes, ensuring data and technology solutions are accurately documented, accessible, and current to support maintainability, scalability, and compliance. This position is key to knowledge transfer, reducing technical debt, and improving system transparency. At GreenState, our purpose is to create lasting value for our members, communities, and each other, empowering teams to strengthen financial well-being and enhance community vitality. We foster an engaging, diverse, and inclusive workplace where everyone feels valued and their work makes an impact.

Requirements

Bachelor's degree in Technical Writing, Technical Communication, English, Computer Science, Data Science, Information Systems, or equivalent experience.
Minimum of 4-6 years of experience in technical writing, with at least 3 years specifically focused on data systems, database documentation, or technical data communication.
Strong understanding of data concepts including databases, data warehousing, ETL processes, and data pipelines.
Experience documenting data architecture, data models, API specifications, and database schemas.
Proficiency with SQL and ability to understand and document complex data queries and procedures.
Experience with data visualization tools such as Power BI, Tableau, or similar platforms for creating documentation and user guides.
Experience creating technical documentation for both technical and non-technical audiences in data-driven environments.
Proven ability to collaborate with data engineers, analysts, and architects to translate complex technical concepts into clear documentation.
Strong organizational skills and ability to manage multiple documentation projects simultaneously.
Ability to work with highly confidential information in a discretionary manner.
Excellent written and verbal communication skills with attention to detail and high level of accuracy.
Ability to complete tasks with minimal supervision while maintaining quality standards.
Must be bondable.

Nice To Haves

Financial services industry experience preferred.
Experience with Azure cloud services documentation, particularly Azure Data Factory, Azure SQL Database, and Azure Synapse Analytics.

Responsibilities

Develops and maintains comprehensive technical documentation for data solutions, including architecture diagrams, workflows, configurations, and data flow documentation.
Partners with engineers, data analysts, and architects to translate complex technical solutions into clear, structured documentation.
Establishes and enforces documentation standards, templates, and version control practices for the Data & Analytics team.
Maintains accurate records of current-state and future-state solution designs as systems evolve.
Creates process documentation, runbooks, and support guides for operational and business continuity purposes.
Participates in design and requirements sessions to ensure that documentation is captured alongside solution development.
Reviews solution changes for alignment with standards and ensures all updates are documented prior to production release.
Creates knowledge base articles and training materials to support both internal team members and business users.
Identifies documentation gaps and develops strategies to close them, improving overall knowledge management maturity.
Supports compliance and audit efforts by ensuring accurate system documentation is readily available.
Facilitates onboarding of new team members through accessible and well-organized documentation libraries.
Performs other duties as assigned.