Data Support Technician

Fresno Economic Opportunities Commission•Fresno, CA

6d•$17 - $18

About The Position

The Data Support Technician performs customer service and administrative work requiring knowledge of office systems and procedures, including customer contact, data entry, word processing, office machine operation, and filing. The role maintains and audits computer and file systems, enters and verifies data, maintains customer and delivery information, and processes statistical data and reports for the Food Services program. The technician collaborates regularly with the Finance Department, assists the Transit Director with marketing efforts, and provides customer service while maintaining confidentiality of staff, client, and program records. The position has no supervisory responsibilities and may require travel for agency business, evening and weekend work, and work outside traditional hours. The stated schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

High school diploma or GED.
At least two years of related work experience in a clerical, data-entry, or related role using Microsoft Office suites.
Ability to work remotely with a secured internet connection.
Knowledge of administrative and clerical procedures and systems, including word processing, records and file management, transcription, form design, and office procedures and terminology.
Knowledge of creating and maintaining electronic spreadsheets and using spreadsheet data for progress reporting.
Proficiency in Microsoft Office Suite and related business software.
Ability to type at least 35 words per minute and use a 10-key keypad for data entry.
Effective organizational, oral, and written communication skills.
Ability to work independently, take initiative, and complete projects to specifications with limited supervision.
Willingness to work non-traditional hours and days as needed.
COVID-19 vaccination within 60 days of hire, unless an approved religious or medical exemption applies.
Valid California driver’s license, reliable transportation, adequate auto insurance as required by state law, and insurability by the agency carrier when driving agency vehicles.
Ability to meet the physical demands of the role, including regularly lifting or moving up to 25 pounds and occasionally lifting or moving up to 50 pounds.
Ability to perform occasional standing, walking, sitting, hand use, reaching, climbing or balancing, stooping, kneeling, crouching, crawling, and tasting or smelling; required vision includes close, distance, and color vision and ability to adjust focus.

Nice To Haves

College coursework in Business Administration, Finance, Accounting, or a related field.

Responsibilities

Answer, screen, and transfer inbound phone calls to appropriate staff.
Maintain computer and file systems and conduct periodic quality-control audits for complete and accurate records.
Create, maintain, and enter data into information systems.
Follow computer program manuals, data-entry procedures, and supervisor instructions accurately.
Enter data from documents and forms and verify the accuracy of computer output, including reports.
Maintain customer and delivery data for use by operations.
Keep tallies, total items, and balance totals.
Collaborate regularly with the Finance Department to provide and process data in response to inquiries and needs involving software, procedures, and services.
Check input data for completeness and accuracy and consult a supervisor to obtain corrections or additional information.
Maintain and process statistical data in appropriate databases or software and run reports for the Food Services program as needed.
Establish, maintain, and update files, databases, records, and other documents for recurring internal reports; generate reports as needed.
Assist the Transit Director with marketing efforts.
Maintain accurate files and records of processed documents.
Provide outstanding customer service and maintain confidentiality of staff, client, and program information.
Operate office machines and equipment, including photocopiers, scanners, facsimile machines, multiple phone lines, voicemail systems, and personal computers.
Travel for agency business using reliable transportation.
Maintain regular attendance and punctuality; work evenings and weekends as required.
Perform other duties as assigned.