Data Support Specialist I

Lea County State Bank•Hobbs, NM

About The Position

Supports the daily functions of the IT Department's data management activities by monitoring and managing workflows, imaging systems and reporting software. Essential Duties and Responsibilities include the following. Other duties may be assigned.

Requirements

Proficiency in data management activities
Experience with monitoring and managing workflows
Experience with imaging systems
Experience with reporting software
Understanding of safety and security protocols
Ability to comply with bank policies and procedures
Ability to complete training and apply concepts
Ability to recognize and handle suspicious emails
Ability to test workflows and report errors
Ability to prepare training documentation
Ability to perform weekly rate changes by deadlines
Ability to complete workflow training
Ability to monitor software integrations
Ability to resolve integration issues
Ability to monitor and clear image indexing queue
Ability to transfer documents between software
Ability to complete image administrator training
Ability to perform updates/changes to imaging system
Ability to monitor scheduled reports daily
Ability to update report dates on files
Ability to troubleshoot and resolve report delivery issues
Ability to provide excellent customer service
Ability to monitor and update tickets
Ability to coordinate/perform staff training

Responsibilities

Ensure the Safety & Security of all team members, customers, the Bank, and personally
Perform your duties in a manner that ensures your safety and the safety of other team members
Maintain situational awareness in your environment and notify management of any unusual activities
Understand and comply with the Bank's security policies and procedures
Complete all assigned monthly information security training with established timeframes and apply those training concepts in the performance of your duties
Recognize and appropriately handle all suspicious, questionable, or compromising emails whether simulated or real
Understand and comply with other Bank Policies and Procedures relevant to Safety and Information Security to identify, prevent to detect safety issues that compromise physical security and safety for yourself, team members or the Bank's customers whether on premises or electronically
Test workflows that are developed ensure that all routes of the workflow are functioning as expected and report any errors to workflow personnel.
Prepare training documentation for each workflow developed in cooperation with the Project Manager.
Perform weekly rate changes by established deadlines
Complete workflow training and training with workflow staff on workflow development.
Monitor software that integrates with the banks imaging software
Ensure all integrations are operating as expected and resolve any issues that arise.
Monitor the image indexing queue and clear any open indexing items in a timely manner.
Transfer documents from loan software to imaging software by deadlines established
Complete image administrator training and work with data management staff to train to perform updates/changes to the imaging system.
Monitor scheduled reports daily
Update report dates on files within the share file
Troubleshoot and resolve report delivery issues and notify departments of issue resolution efforts
Provide excellent customer service to bank staff
Monitor and update tickets in a timely and thorough manner
Responsible for coordinating/perform staff training on new programs or updates