Data Steward - Contact Data

Cintas • Mason, OH

4d • Onsite

About The Position

The Data Steward – Contact Data is responsible for ensuring that prospect, customer, and contact data remains trusted, accurate, governed, and business-ready across the enterprise. This role serves as the primary liaison between business stakeholders, IT teams, customer-facing teams, and data platform teams to define data standards, monitor data quality, document business definitions, and establish governance processes that support sales, service, marketing, customer experience, analytics, digital self-service, identity management, and AI initiatives.The Data Steward will drive stewardship activities across CRM, ERP, CIAM, MDM, customer data platforms, and other enterprise systems while supporting data cataloging, data lineage, master data management, contact identity resolution, hierarchy management, and data quality programs. The role plays a critical part in enabling standardized, governed, scalable, and privacy-conscious prospect, customer, and contact data assets.

Requirements

• H.S. Diploma/GED equivalent; bachelor’s degree preferred
• 3 years of experience in data governance, master data management, business process analysis, customer data management, CRM, marketing operations, sales operations, service operations, or related fields.
• Experience collaborating with business and technical teams.
• Experience documenting business processes, data standards, and governance requirements.
• Ability to travel up to 10% of the time

Nice To Haves

• Experience working with prospect, customer, contact, account, or identity data.
• Experience in CRM platforms and customer/account data models
• Experience in MDM platforms, match/merge rules, survivorship, and hierarchy management
• Understanding of CIAM, customer identity, consent, and preference management concepts
• Data quality tools and data profiling capabilities
• Sales, service, marketing, digital self-service, and customer experience business processes
• Experience in Data catalog, metadata, and lineage management

Responsibilities

• Own and govern enterprise customer, prospect, and contact data domains to ensure data quality, consistency, and business value.
• Establish and promote data governance frameworks, standards, and stewardship practices across the organization.
• Partner with business and technology leaders to drive customer data strategy, master data management, and data modernization initiatives.
• Lead efforts to improve data quality, accessibility, and usability in support of operational, analytical, digital, and AI-driven business needs.
• Serve as a trusted advisor and cross-functional liaison, aligning stakeholders around data-related priorities, risks, and opportunities.
• Support enterprise transformation initiatives by ensuring customer data is effectively managed, integrated, and governed across systems and business processes.

Benefits

• Comprehensive and competitive medical, dental and vision benefits, with premiums below the national average.
• Flexibility with four different medical plan options; one plan is offered at zero cost.
• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED