Data Services Specialist – Weekend Shift

Global Relay•Vancouver, BC

7d•CA$45,000 - CA$60,000•Onsite

About The Position

Global Relay is seeking a tech-savvy, detail-oriented individual to join their Data Services team as a Data Services Specialist. This role will support the Client Services team by managing data, performing technical tasks, and facilitating daily business operations. The ideal candidate is resourceful, energetic, adaptable, logical, tech-savvy, and can work both independently and collaboratively in a team environment. They should enjoy learning, building relationships, and possess good business acumen. The role may require working on statutory holidays and weekends in lieu of weekdays (e.g., Thursday – Sunday).

Requirements

Post-secondary diploma/certificate, or relevant work experience
Technical/desktop troubleshooting skills, and computer proficiency required
Understands importance of quality control, information integrity, completeness and accuracy of data
Ability to write and speak English fluently, and possess excellent interpersonal and communication skills
Proficient in Microsoft Office applications (Word, Excel, Access, PowerPoint & Outlook)
Exceptional time-management, organizational, and prioritizing skills with great attention to detail
Strong work ethic with a willingness to multi-task and be flexible to take on varied responsibilities
Ability and maturity to exercise tact and discretion, and be entrusted with confidential information
Good judgment to proactively and independently solve problems and make sound decisions
Goal oriented self-starter who can work independently and reliably with minimal supervision
Demonstrates technical aptitude and an appetite for continuous learning
Comfortable working under pressure in a fast-paced environment
Proven ability to handle challenging situations with integrity, empathy and sincerity

Responsibilities

Provide exceptional service to both external and internal customers while maintaining department SLAs
Transfer data across multiple environments
Configure internal systems accurately based on changing requirements
Perform CRM record maintenance and updates
Organize, analyze and validate processing reports
Create and update spreadsheets, documents and templates
Demonstrate ability to communicate effectively with both technical and non-technical individuals
Research and document technical information on an ad-hoc basis
Present solutions for our customers’ needs based on Global Relay’s policies, procedures and technologies
Ability to meet strict deadlines
Repetitive work required