Data Services Representative

HireRight•Tulsa, OK

3d•Onsite

About The Position

The Document Control Specialist aka Data Services Representative will identify, aggregate, process and distribute compliance-related reports to fulfill consumer report requests in accordance with FCRA regulations. This position requires Federal Security Clearance after hire.

Requirements

High School Diploma or equivilant required

Responsibilities

Identify, aggregate, process and distribute compliance-related reports to fulfill consumer report requests in accordance with FCRA regulations.
Records relative activities within Sales Force, ensures all personal sensitive information is masked, compiles reports with appropriate federal regulatory disclosures and prepares report pack for mailing.
Responsible for communicating with the consumer via telephone or email to verify identity and report specifics as necessary.
May be responsible for conducting quality assurance reviews and/or processing of returned mail.
Accesses multiple current and legacy platforms (NextGen, OpTool, BAI, Tracker, DAC Edition) to assimilate reports and documents responsive to the specific type of consumer request.
Verifies and authenticates consumer personal (PSI) sensitive information with existing database.
Communicates with consumer via email and/or phone to evaluate specific report requests to ensure accurate fulfillment.
Manually reviews every report/document to be provided to consumer to identify and mask 27 different types of consumer PSI.
Determine the appropriate federal and/or state regulatory disclosures required to meet compliance regulations.
Assimilate all required reports/documents into a single response packet for mailing or emailing. For emailed packets, documents are compiled using Adobe Pro 11 and Primo Converter.
Completes Sales Force cases to record search results and note documents provided in response to the consumer's request.
Print reports and prepare for mailing.
Conduct quality check of the response packet to ensure correct documents are provided, all pertinent PSI is masked and appropriate disclosures are enclosed.
Log and track other department related activities for quality and reporting purposes.
Review and route internal and external requests (customers, consumers, AMs).
May assist with other assignments or projects.
Adhere to FCRA regulations and internal SLA guidelines.
Required to work in Tulsa office.