Data Services Generalist (Fully remote)

Branching Minds

6d • Remote

About The Position

Branching Minds' mission is to empower all educators to effectively, efficiently, and equitably support the holistic needs of their students; and to create a path to academic and personal success for every learner. Branching Minds is a Benefit Corporation that prioritizes mission alongside profit and embraces self-management, transparency, collaboration, initiative, and making a difference in the world. The Data Services Generalist role is a flexible position designed to support customer data needs throughout their lifecycle, assisting with both new customer implementations and ongoing data services. This role is crucial for ensuring customers have a seamless, accurate, and efficient data experience that maximizes their use of the Branching Minds platform.

Requirements

• 2-3 years of experience providing exceptional customer-facing data support
• Effectively translate data and technology concepts to a non-technical audience
• Highly skilled at guiding complex processes that require connecting, mapping, and understanding multiple sources and systems simultaneously.
• Able to effectively work through multi-step problems, processes, and tasks with a high level of organization and sharp attention to detail.
• Knowledge of and ability to interpret EdTech data: rostering, demographics, assessment, and SIS data
• Great at prioritizing multiple needs and organizing time to complete tasks in a timely manner
• Love data tracking and maintenance
• Microsoft Excel = your happy place
• Have great oral, written, and interpersonal skills providing a high level of customer service
• Eager to enhance and grow your technical skill set
• Passionate about improving education and committed to equity of success for all learners
• Comfortable with the dynamic, fast-paced culture of a startup, and able to remain organized when faced with multiple priorities

Nice To Haves

• Proficiency with data validation, transformation, and troubleshooting in Excel/Google Sheets
• Familiarity with SQL and database querying for data validation and troubleshooting
• Experience working with data integration tools, APIs, or SFTP file transfers
• Ability to interpret and troubleshoot CSV/flat files, XML, and JSON formats

Responsibilities

• Guide customers through the data onboarding process, including data integration and platform configuration.
• Work with designated customers to understand their goals, data systems, and integration needs, translating them into BRM platform requirements.
• Connect customer systems (rostering, assessments, student tracking, etc.) to the Branching Minds platform.
• Create, execute, and adapt implementation plans to fit the unique needs of each customer.
• Maintain regular communication with customers regarding implementation progress, data ingestion, and configurations.
• Monitor, troubleshoot, and escalate data issues during implementation, proactively identifying risks.
• Document and track implementation processes and decisions.
• Act as a liaison between district partners and internal teams, advocating customer needs and providing feedback to improve processes.
• Provide exceptional customer support via live chat, email, video calls, and phone regarding ongoing data needs.
• Resolve customer data inquiries promptly and effectively, adhering to KPI targets.
• Review, validate, and ingest incoming customer data files, providing targeted feedback on errors or formatting issues.
• Maintain accurate customer data profiles, including their systems, file formats, and integration details.
• Support Customer Success Managers in addressing ongoing customer data needs and facilitating district expansions.
• Facilitate regular outreach to ensure timely data file sharing.
• Execute the escalation process for data issues, coordinating across internal teams and ensuring timely customer communication.
• Support customers with new integrations, changes in data-sharing, and offboarding when needed.
• Act as a subject matter expert on BRM data processes, translating technical concepts for non-technical users.
• Deliver ongoing data support for all customer segments, ensuring their needs are met effectively.
• Additional responsibilities may be assigned as needed.

Benefits

• Fully remote!
• Base annual compensation for this role is based on experience, level of expertise, and geographic location
• An awesome, cross-disciplinary, mission-driven team solving meaningful problems that improves the lives of educators and students.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed