Data Retrieval Specialist (Short-Term Assignment)

Inland Empire Health Plan•, CA

4d•$26 - $33•Hybrid

About The Position

This is a short-term assignment. Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience! Under the direction of the Manager, Data Quality, the Data Retrieval Specialist is responsible for providing technical, administrative, and clerical support for the year-round efforts to collect medical records for key quality projects (i.e., HEDIS, Risk Adjustment, DHCS special projects, ad hoc activities). Responsible for supporting departmental activities including collaboration with IEHP Providers for collection of medical records, data management, research, data entry, quality control, report generation and analysis, and adherence to established departmental workflows. The Data Retrieval Specialist exercises independent judgment to ensure appropriate escalation protocols when trends or deficiencies are identified. Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Requirements

Three or more (3+) years of administrative experience in an office environment, including use of Microsoft Office Suite
One (1) year of experience in healthcare data collection from various Electronic Medical Record systems
Demonstrate superior interpersonal and administrative skills commensurate with years of experience
High school diploma or GED required
Must have a valid California Driver’s license and valid automobile insurance
Must qualify and maintain driving record to drive company vehicles based on IEHP insurance standards of no more than three (3) points
Understanding of and sensitivity to multi-cultural community
Organizational skills
Strong written and verbal communication skills. Interpersonal skills
Proficient in Microsoft Word and Excel, experienced in data entry, and strong attention to detail are essential
Ability to manage multiple tasks to coordinate, prepare and monitor projects and reports
Ability to prioritize work to ensure adherence to project deadlines
Excellent customer service and telephone courtesy
Positive attitude
Ability to work in a team setting

Nice To Haves

Experience as an EMR technician preferred
Associate's degree from an accredited institution preferred
Health Information Management (HIM) certification, preferred

Responsibilities

Manage the scheduling, retrieval, tracking, monitoring and quality assurance of data collection requirements from physicians for audits and internal processes supporting all HEDIS, Risk Adjustment and Quality activities.
Technical aptitude to navigate various Electronic Medical Records (EMR) systems in order to skillfully extract needed data per specified project needs.
Establish relationships with IEHP Providers and staff to foster ongoing collaboration for data collection efforts.
Serve as Team Lead to support all aspects of HEDIS Chart Collection, including planning, preparation, hands-on training, and ongoing project support for the HEDIS Task Force, HEDIS equipment testing, Provider outreach, collection of assigned charts, quality assurance and follow-up chart pursuit efforts.
Perform research, data entry and quality control on key data sources following prescribed guidelines/protocols in support of IEHP’s regulatory reporting requirements including: HEDIS, Risk Adjustment and Quality activities.
Perform a broad range of administrative duties using initiative and judgment in handling confidential and time sensitive information.
Provide backup support for Quality Systems Coordinators, assisting with IEHP’s supplement data efforts including data collection, data entry, research, quality assurance and reporting.