Data Quality Analyst

Administrative Office of the Courts•Olympia, WA

13h•Hybrid

About The Position

The Data Quality Analyst is responsible for the identification, triage, and resolution of data quality issues in the state courts case management systems. This position also provides services to customers to assist with certain changes in case management systems, education, and assistance with business processes/business rules. Reporting to an Information Technology Manager, Information Technology Supervisor, or equivalent, this is a journey-level position that works within a team supporting the data quality improvement activities, including identification of issues, implementation of solutions, and coordination with end users to remediate recurring issues. This position has limited decision-making responsibility as defined by managerial level staff. Completes routine tasks independently using established data quality techniques. Work products may be subject to review and approval by more senior data quality analysts, supervisors, or managers.

Requirements

A Bachelor’s degree in Information Technology, Computer Science, Data Science OR closely allied field, AND: Four (4) years of experience in a complex information technology environment TO INCLUDE: Three (3) years of experience utilizing court data systems, integration technologies, and/or data quality tools.

Nice To Haves

Working knowledge of court business process, court data structures and relationships, and integration methodologies used in the industry.
Knowledge and demonstrated experience identifying, analyzing, and resolving data quality issues.
Experience with data auditing and profiling.
Working knowledge of data quality tools and software for data profiling, cleansing, and monitoring (e.g., SQL, etc.).
Knowledge and demonstrated experience to perform root cause analysis on data quality issues and implement corrective measures.
In-depth understanding of data quality dimensions (accuracy, completeness, consistency, timeliness, uniqueness, validity).
Ability to detect inconsistencies and anomalies in data presented.
Ability to implement actions for continuous improvement in data quality processes and practices.
Ability to conduct quality checks on data entry processes to ensure accuracy and completeness of court records.
Knowledge and experience of court data and court case management systems to to assist with recognizing invalid, inaccurate, or missing data
Ability to think critically, exercise judgment, and make sound decisions and recommendations consistent with organizational objectives.
Skill to prioritize and adjust priorities within workload assignments based on business need and/or direction from senior staff or management.
Ability to accept personal responsibility for the quality and timeliness of work.
Ability to understand the overall impact and interconnections of the AOC system infrastructure.
Intermediate to Advanced skills in most Microsoft Office applications and the ability to quickly learn new applications/adjust to system changes
Ability to work effectively with diverse stakeholders, including court officials, IT staff, and external agencies.

Responsibilities

Identify and correct inaccuracies, inconsistencies, and anomalies in the court data.
Serve as a technical resource on data quality issues identification, analysis, resolution, and reporting to meet organizational business objectives.
Conduct regular audits of the data to identify and correct errors or inconsistencies.
Analyze data for completeness, accuracy, and consistency using data profiling tools and techniques.
Resolve issues blocking the movement of data between the various court case management systems and data repositories.
Develop and implement data validation rules to ensure data accuracy and integrity.
Consult with court staff, agency business and technical staff, and others regarding resolutions to issues.
Implement data handling and management practices that comply with court policies.
Create and maintain documentation related to data cleanup procedures, including workflows, best practices, and standard operating procedures
Perform routine evaluation of data quality issue backlog to ensure the highest impact issues are addressed in a timely manner.
Conduct the integration of data from various sources, ensuring consistency and accuracy during the process.
Collaborate with court officials, IT staff, and other stakeholders to understand data needs and address quality issues.
Maintain and utilize a comprehensive documentation library of data quality processes, procedures, and findings.
Conduct testing of application, vendor resolutions to defects/data issues, and other issue resolutions
Work in, refer to, and switch between multiple applications, manuals, and websites to research and resolve issues
Prepare regular reports on data quality status, issues identified, and corrective actions taken.
Perform other duties as required.