Data Processing User Support Technician I, II - Palisades Elementary

Hawaii State Department of Education • Pearl City, HI

71d • Onsite

About The Position

The authorized level of the position is Data Processing User Support Technician II. Applications are being accepted down to the Data Processing User Support Technician I in the event of recruiting difficulties. This role provides training and assistance to users on system equipment, procedures, and computer application programs. It involves troubleshooting hardware and software computer problems, diagnosing processing interruptions, and documenting problems and resolutions. The position also participates in testing new software releases, maintains contact with users to monitor training effectiveness, and assists users in simplifying the creation and maintenance of proprietary departmental information systems applications. Additionally, it involves creating models, worksheets, and electronic forms to support departmental requirements, performing rudimentary programming tasks for ad hoc reports, and performing work-site installation and reinstallation of system hardware and software. The role also includes scheduling and coordinating training center activities, ordering supplies, maintaining inventory, coordinating maintenance and repair of training center equipment, maintaining servers, and tracking expenditures.

Requirements

• Graduation from high school, with satisfactory completion of courses demonstrating knowledge of English grammar, spelling and punctuation.
• Experience which demonstrated knowledge of correct English grammar and usage; the ability to read, comprehend and apply written instructions; and a high degree of verbal skill may be substituted for the required education.
• General Experience: Work experience which demonstrated the ability to read and understand complex written materials such as rules, procedures or policies; and to write simply and clearly.
• Specialized Experience: Work experience which demonstrated effective use of personal computers, peripheral equipment (e.g. printers, modems, disk drives, etc.), and a variety of applications (e.g. word processing, electronic mail, spreadsheet, data base management).
• Of the required two years of work experience, at least one year must have involved providing assistance and advice to users in resolving hardware and software problems, which included identifying the nature of a variety of problems (i.e. user error, printer error, system/network error) and resolving them based on previous experience, by consulting manuals, consulting with and/or referring problems to vendors or higher-level data processing personnel.
• Applicants must possess the ability to lift/carry objects weighing up to 40 pounds unassisted.

Nice To Haves

• For the II level, at least one year must have included experience in preparing outlines, visual aids and informational material for group presentations and demonstrated the ability to interact directly with people and speak to and provide technical instructions or information to groups of people.

Responsibilities

• Provides training and assistance to users on system equipment, procedures and computer application programs.
• Conducts hands-on training in proprietary departmental information systems applications, including installation and configuration of various applications, configuring network and VPN connections, proper procedures for bringing up and shutting down equipment, keyboard operation, and logging on and off systems.
• Prepares training outlines/lesson plans, visual aids, exercises and informational material.
• Provides training updates whenever new releases are acquired or existing programs are upgraded.
• Troubleshoots both hardware and software computer problems including operating systems, internet, and problems with various applications, such as Microsoft Office, electronic mail, etc.
• Assists users when problems occur.
• Diagnoses causes for interruptions in processing and takes corrective action, as necessary.
• Determines if a service call should be placed or if the problem should be referred to higher-level data processing personnel.
• Documents problems and resolutions for future reference.
• Participates in the testing of new software releases, identifies problems and recommends solutions.
• Maintains contact with users to monitor effectiveness of the training and reinforce the training.
• Responds to questions from departmental users regarding the capabilities of various software applications and assists them in simplifying the creation and maintenance of proprietary departmental information systems applications by making suggestions as to the operations available within the different software applications to meet specific departmental needs.
• Assists users by creating models, worksheets, electronic forms, data files, etc., to support specific financial or budgetary and operational requirements of the department.
• Performs rudimentary programming tasks, e.g. to generate ad hoc reports.
• Performs work-site installation and reinstallation of system hardware and software and other PC-supported applications.
• Schedules and coordinates training center activities (e.g. training classes, video conferences).
• Orders supplies.
• Maintains inventory and coordinates the maintenance and repair of training center equipment.
• Maintains the various servers in the training center.
• Keeps track of training center expenditures.

Benefits

• Salary Range: Data Processing User Support Technician I, SR-13: $3,900.00 per month
• Salary Range: Data Processing User Support Technician II, SR-15: $4,221.00 per month
• The advertised salary is based on full-time employment and includes shortage and school year differentials, if applicable.
• New employees can expect their first paycheck within the first 3 pay periods of their start date.
• Payday is on the 5th and 20th (or previous business day) of every month.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED