Data & Outcomes Analyst

St. Joseph Center•Los Angeles, CA

8h•$62,000 - $65,000•Onsite

About The Position

The Data and Outcomes Analyst will manage a portfolio of programs through data collection, quality, analysis, and reporting. Under the supervision of the Director of Data and Impact, the Data & Outcomes Analyst will support managing data from internal databases and other Homeless Management Information Systems (HMIS) such as Clarity and CHAMP. The analyst will regularly generate reports and visualizations to support and communicate program performance.

Requirements

Strong analytical skills, with an ability to discern patterns, trends, and insights from complex data sets
Proven experience using Tableau or other visualization tools to create compelling, meaningful visualizations and creating data models from multiple data sources
Familiarity with Salesforce or similar CRM software to manage and analyze client interactions and data
High proficiency with Excel
Familiarity with the non-profit sector, particularly in understanding the specific challenges and data needs within the areas of housing, homeless assistance, mental health, and/or workforce development
Meticulous attention to detail, ensuring the accuracy and reliability of all data and reports
Excellent verbal and written communication skills, with the ability to clearly narrate data insights to diverse audiences
Basic knowledge of qualitative and quantitative research and analysis methods
1+ years leading data analysis and reporting in an insight-generating role
Bachelor’s degree from an accredited college or university or equivalent knowledge and experience.

Nice To Haves

Familiarity with HIPAA and HUD HMIS Data Standards as they relate to data privacy and information security, highly desirable
Experience working with HMIS/EHR systems (e.g., Clarity, ServicePoint, Exym, CHAMP), highly desirable

Responsibilities

Support the agency’s data collection and monitoring processes so that agency’s data can continue to meet local and federal funders’ data standards.
Become proficient with data elements that are required for contractual reports, internal/external audits, and agency outcomes.
Pull and build reports from various databases.
Automate data processing and engage in meticulous data cleanup operations to ensure our datasets are accurate, reliable, and readily accessible for decision-making.
Design, update, and manage program management dashboards, providing program managers with real-time insights into our performance and impact, enabling data-informed decisions.
Assist with updating content in Tableau Dashboards and troubleshooting any potential dashboard or data errors.
Provide training to staff on database use and data entry best practices.
Provide coaching to program managers on understanding data reports and goal progress.
Develop resources and other materials as needed to help teams better meet their outcomes and data entry requirements.
Ensure that data system design and data quality are in compliance with grant requirements and aligned with organizational objectives.
Develop and maintain documentation of data sources, data pipelines and processing activities, performance targets, benchmark goals, etc.
Ensure the organization's data practices adhere to the highest standards of data privacy and security