Data Ops Supervisor

Radius Global Solutions LLC• MN, US, MN

1d•$45,000 - $53,000•Remote

About The Position

The Data Operations Supervisor will be responsible for assisting data operations staff to successfully and timely perform the data operations function as well as perform data operations staff duties. This position will analyze, troubleshoot and create changes on FACS or other assigned programs as requested for client reports, complete assigned account maintenance processes and procedures, and find solutions on a timely basis.

Requirements

High School/GED
One or more years of related computer experience, working knowledge of FACS a plus
Ability to use IT functions, such as, file transfer methods-FTP, secure websites, basic file layouts
Ability to analyze and develop solutions to system issues in relation to data operations
Knowledge and experience with FACS Ontario: Enable, Report Writer, Night Jobs , Logic Blocks and System set up and various other functions and processes in FACS Ontario or similar software
Proficiency with Microsoft Excel, Word, Visio, Outlook, Infopath and text editor
Excellent communication / interpersonal skills. Ability to communicate with internal and external customers pleasant and professional manner. Work effectively in a team fostered and multi-tasked environment
Ability to use sound judgment and decision making skills. Must be able to prioritize work, be organized and pay attention to detail

Responsibilities

Complete projects and perform data operation duties, problem solve, provide aid/answers and correct issues for the data operations team ensuring assigned work has been completed in a correct and timely manner
Work with data operations analysts and manager fielding questions and finding solutions for timely and accurate outcomes, ensuring that business needs are met with the team
Execute, monitor, and validate data operations quality assurance processes
Responsible for performing processes and procedures pertaining to clients, including but not limited to: File Imports/Exports, File Transfers, Remittances
Work under the guidance of IT managers to implement solutions to enhance report reliability, resolve problems and fulfill service requests
Communicate project status and escalate issues as needed
Create and maintain instructions and process documentation
Stay accountable for each process, logging and following through each procedure to ensure accuracy
Prioritize projects and complete accurately and in a timely manner
Maintain up-to-date knowledge, understanding, and compliance with all Federal, State, and Local laws and regulations, with functional area and with Company policies and procedures
Keep regular attendance and timeliness which are required due to the production-based nature of the business and client requirements
Must adhere to all Company, Client and Consumer confidentiality and security policies and procedures
Provide proactive feedback to management concerning potential problems and recommendations for improvement. Recommend process improvements for efficiencies and best practices
Perform other duties as assigned
Supports the Data Operations manager in monitoring, training, coaching, supporting, and scheduling the Data Operations team.