Data Operations Director

The Bernard Group Inc•Chanhassen, MN

10h•$124,500 - $160,000•Onsite

About The Position

The Data Operations Director will oversee and identify opportunities for leveraging data to drive business growth, enhance decision-making, and improve operational efficiency within the Key Accounts/Retail domain. This role involves directing a team of skilled data-focused individuals, managing complex operational business intelligence projects, and ensuring data insights align with strategic goals. The position requires a blend of hands-on data analysis, cross-functional collaboration, decision-making, and leadership. Responsibilities include overseeing and guiding data-related activities for the Key Accounts/Retail domain, performance reviews, staff development, employee engagement, and addressing disciplinary actions. The company, The Bernard Group, is a 100% employee-owned visual merchandising company that emphasizes quality, sustainability, and teamwork.

Requirements

A Bachelor’s degree or equivalent work experience
Proven experience in a data operations role with at least 3-5 years of experience in a managerial position
Total 7+ years of working in the data domain as a data practitioner
Excellent leadership and team management skills, with a track record of successfully leading data operations and/or reporting teams.
Experience with applying continuous improvement for efficiency with leveraging concepts such as lean management, six sigma or TQM techniques.
Experience with SQL and with data visualization & reporting tools such as Tableau or Quicksight.
Make the right call with quality decisions, good judgment and keen problem-solving skills in determining better, more efficient work flows with the same high-quality standard
Drive results, take initiative and be action-oriented by applying time management and self-management skills every day in order to meet deadlines while maintaining a positive attitude
Be accountable and take ownership of work commitments in meeting clients’ expectations and timelines
Collaborate and embrace the “Art of the Team” by working with coworkers in order to get the work done on-time and within budget
Have a passion for excellence and drive for quality in all that the team produces
Have a proven track record with taking spreadmarts to centralized datamarts or data products
Obtain strong communication skills, with the ability to convey complex data insights to non-technical stakeholders
Have experience in developing and implementing data management and governance frameworks
Have the ability to manage multiple projects and stakeholders simultaneously in a fast-paced environment
Adhere strong written and verbal communication skills for translating complex data findings into understandable, actionable insights for non-technical stakeholders
Able to effectively communicate, both verbally and in writing. Strong interpersonal skills including, demonstrated listening skills and the ability to present ideas and thoughts concisely and effectively both internally and outside the organization
Willing to admit when you make a mistake
Fiercely loyal to both our customers and teams
Trustworthy, reliable, and easy to get along with
Enthusiastic and eager to take on new challenges
Adaptable and willing to wear whatever hat gets the job done

Nice To Haves

Quicksight highly preferred

Responsibilities

Monitor the performance of operational BI systems, including the efficiency of data processing, the accuracy of analytics, and the responsiveness of reporting tools.
Identify and address any issues or bottlenecks and optimize processes to improve performance via further automation.
Establish, refine and optimize data management practices and discipline related to data quality, data ownership, data lifecycle management and data privacy.
Motivate, mentor, coach and train employees for professional development, employee engagement, and continuous improvement.
Set high performance expectations, audit those expectations and provide feedback, both positive and constructive to ensure those expectations are met.
Support the Account Team by performing various tasks that are directed by Account Directors, Managers and Leaders.
Manage a team that consists of a Client Data Strategist, Data Project Manager, Data Specialist, and Retail Program Data Manager.
Manage the process training / New Hire process training and onboarding.
Interpret data findings to support strategic decision-making.
Work closely with various departments to understand their data needs and provide them with relevant, impactful insights.
Facilitate communication between data teams and other stakeholders to ensure alignment on data strategies and objectives.
Use data-driven insights to guide business decisions that have a significant impact on company operations and strategy.
Provide recommendations to senior leadership based on thorough data analysis.
Organize and conduct training sessions for the data analytics team, ensuring they are proficient in the latest data management tools and methodologies.
Ensure that all tools and software used by the team are up-to-date and meet the organization’s needs.
Keep abreast of the latest industry trends and advancements in data management practices, incorporating new methods and technologies into the team’s workflow.
Collaborate with other personnel and external vendors as it relates to data acquisition or other technology tooling needs.
Perform miscellaneous projects and complete various tasks as requested by others in management.