Data & Operations Analyst Intern

eCard Systems • Brentwood, TN

22h • Hybrid

About The Position

eCard Systems is looking for a detail-oriented summer intern to lead a focused data cleanup initiative inside our internal customer platform, SmartTrack, and deliver a pricing impact analysis that will feed directly into strategic conversations at the leadership level. This is not a shadow internship. You will own two defined projects with real deliverables, work directly with Finance and Operations leadership, and produce output that affects how we bill partners, report on program performance, and think about pricing going forward.

The summer is structured in two phases. Phase one is execution: audit and correct the SmartTrack database across our full merchant base. Phase two is analysis: use the clean data you built to answer a question that matters to the business. Both phases are described in full below.

Requirements

• Currently pursuing a degree in Business, Finance, Accounting, Economics, Information Systems, or a related field
• Strong attention to detail across high-volume data work
• Comfortable organizing, reconciling, and analyzing data — and identifying where it does not add up
• Proficient in Microsoft Excel, including basic modeling and scenario analysis
• Self-starter who can manage a defined project independently, set their own milestones, and flag blockers without waiting to be asked
• Clear communicator in both written and verbal formats

Nice To Haves

• Prior experience with a data cleanup, audit, or reconciliation project — academic or professional
• Experience building analytical models or financial projections in Excel
• Comfort presenting findings to a senior or professional audience
• Familiarity with CRM or business operations platforms
• Comfort in a fast-moving environment where processes are still being built

Responsibilities

• Conduct a full audit of merchant records in SmartTrack — reviewing POS system configurations, fee sets, and account data across the full merchant base
• Identify and document discrepancies between what is configured in SmartTrack and what merchants are actually using
• Update POS system and fee set records to reflect current, accurate information
• Flag records that require additional review and escalate to Regina with clear documentation of the issue
• Track progress across the full merchant list and maintain a running log of completed, in-progress, and flagged records
• Identify patterns — recurring error types, commonly misconfigured fee sets, or merchant categories where data drift is most pronounced

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed