Data Network Engineer

TekSynap•Washington, DC

10h•$87,000 - $105,000•Hybrid

About The Position

TekSynap is seeking a Data Network Engineer to support enterprise network and infrastructure environments for Federal Government customers. The role monitors and responds to network incidents and service requests, troubleshoots issues across OSI Layers 1–3, and supports routers, switches, wireless devices, WAN and telecommunications circuits, and network performance monitoring. The engineer installs, configures, maintains, and updates network hardware and software, including Cisco IOS, and supports office moves, new office setups, and network reconfigurations. The position includes documenting tickets, configuration changes, resolution steps, and network records in ServiceNow; maintaining documentation for ports, VLANs, and configurations; and coordinating with OCIO stakeholders, Service Desk personnel, end users, and technical teams. It is based in Washington, DC, in an office/hybrid environment. The schedule is day shift, Monday through Friday, with possible evening or weekend work to meet program and contract needs. Travel is less than 10%. U.S. citizenship and active or obtainable Public Trust are required.

Requirements

3–5 years of experience supporting enterprise network and infrastructure environments.
Experience installing, configuring, and troubleshooting network devices, including routers, switches, and wireless devices.
Experience configuring VLANs, switch ports, and network connectivity.
Working knowledge of TCP/IP, DNS, DHCP, and VPN fundamentals.
Experience supporting WAN environments and telecommunications circuits.
Experience working with the ServiceNow ticketing system.
Bachelor’s degree in IT, Computer Science, Engineering, or a related field, or equivalent experience.
Must be a U.S. citizen.
Active Public Trust or ability to obtain Public Trust.

Nice To Haves

Cisco certification, such as CCNA.
Experience in federal or enterprise IT environments.
Experience supporting office moves and infrastructure changes.
Familiarity with network monitoring tools.

Responsibilities

Monitor and respond to ServiceNow tickets for network incidents and service requests according to OCIO-defined priorities and service levels.
Troubleshoot and resolve network issues across OSI Layers 1–3.
Support enterprise network environments, including routers, switches, and wireless access devices.
Monitor network performance using government-provided tools.
Coordinate with Service Desk and OCIO staff on ticket updates, routing, and closure.
Install, configure, and maintain network hardware, including routers, switches, and wireless devices.
Support office moves, new office setups, and reconfigurations, including cabling coordination and port activation.
Configure switch ports, VLANs, and end-user network connections (“data monuments”).
Install, update, test, and validate Cisco IOS software on network devices.
Configure and maintain remote management access to network devices.
Support monitoring and troubleshooting of WAN and telecommunications circuits.
Respond to incidents and service requests in alignment with OCIO-defined response and resolution targets.
Support after-hours maintenance or emergency response activities as needed.
Document activities in ServiceNow, including configuration changes and resolution steps.
Maintain network documentation, including port assignments, VLANs, and configuration records.
Support reporting and documentation requirements for operational and project activities.
Work with OCIO stakeholders, Service Desk personnel, and other technical teams.
Coordinate network changes, installations, and troubleshooting activities.
Provide technical support to end users as needed.