Data Manager

Hope The Mission•Los Angeles, CA

7d•$0 - $70,304•Onsite

About The Position

Hope the Mission's ability to serve people experiencing homelessness depends not just on having good programs — it depends on being able to prove it. To funders, to partners, and to the communities we serve. Data is how that proof happens. The Data Manager makes sure that data is accurate, trustworthy, and actually useful across the entire program department. Reporting to the Director of Data & Evaluation, the Data Manager leads a team of Data Coordinators and quality assurance staff. They oversee data management, analysis, contract compliance, and HMIS systems. This role requires both technical skill and leadership ability — analyzing complex data sets, setting and enforcing quality standards, training staff, and turning findings into clear recommendations that program leaders can act on. The Data Manager works across all program areas to make sure participant records, funder reports, and compliance documents consistently meet the highest standard of accuracy. When data systems work the way they should, programs can spot gaps, make adjustments, and show their impact. The Data Manager builds and maintains the systems that make all of that possible — and in doing so, directly supports Hope the Mission's ability to keep growing the services that change people's lives.

Requirements

Proficiency in quantitative and qualitative data analysis, data systems, and data visualization
Working knowledge of HIPAA, the California Confidentiality of Medical Information Act (CMIA), and ADA standards
Strong analytical thinking, creative problem-solving, and project management skills
Proficient in Microsoft Office Suite, including Word, Excel, Access, and PowerPoint
Excellent written and verbal communication skills; able to present data clearly to varied audiences at all organizational levels
Highly collaborative; able to work effectively across teams and departments
Exceptional organizational skills and attention to detail
Bachelor’s degree in psychology, social work, public administration, human services, statistics, or other closely related field required
2 years of experience in program evaluation, reporting, or data management
1 year of experience with data systems such as HMIS, Exym, and Lightning Step or similar data bases
Background Screening – Employment is contingent upon the successful completion of background checks as required per worksite.
Drug and Alcohol Testing – Candidates must pass pre-employment and ongoing drug and alcohol screenings in accordance with company policy.
Motor Vehicle Record (MVR) Check – For roles requiring driving, employment is contingent upon an acceptable driving record (meeting criteria of HTM’s commercial insurance), a CA drivers license, and proof of vehicle insurance coverage.
Legal Eligibility to Work – Maintain proof of legal authorization to work in the US.
Compliance with Company Policies and HIPAA standards – All employees must comply with company policies, including safety, confidentiality, and conduct standards.
Must have reliable transportation.

Nice To Haves

Master’s in Data Science, Statistics, Public Administration or related field preferred

Responsibilities

Collect, manage, and analyze program data using statistical techniques; maintain systems that optimize data quality and efficiency
Develop and implement data management policies and procedures in collaboration with leadership
Track outcomes and monitor progress against established program goals
Analyze program data to identify service strengths, gaps, and trends
Assist leadership in identifying and resolving data errors
Develop processes for new databases as additional contracts are secured
Design and produce regular reports tailored to varied audiences including program staff, board members, funders, and donors
Develop and submit funder deliverables and compliance reports accurately and on time
Review data reports submitted by supervisees for accuracy before distribution
Manage HMIS user access and ensure adherence to all HMIS policies and procedures
Conduct ongoing client file review and reconciliation in HMIS
Conduct spontaneous internal audits across all program sites to ensure contract compliance
Identify missing or incomplete documents required by contract for each client file
Summarize audit findings and patterns by program site; maintain an internal tracker of audited files
Develop and update monitoring checklists aligned with contract requirements
Support contract monitoring visits by compiling required documents and data in collaboration with leadership
Conduct file reviews for clients enrolled in non-government-funded programs as needed
Ensure all programs comply with HIPAA regulations and confidentiality standards
Maintain and communicate compliance standards and expectations to all program staff
Develop and deliver data training presentations for staff at all levels
Provide ongoing technical assistance to ensure staff meet documentation requirements
Disseminate updates related to data standards, documentation requirements, and system changes
Directly supervise a team of Data Coordinators and data quality assurance staff
Hire, train, coach, and develop direct reports
Facilitate collaborative meetings with data coordinators, service staff, and management to review KPIs, data integrity, and performance
Provide recommendations on process improvement and data compliance to program leadership
Perform other duties as assigned