Data Management Development Officer - Housing Department

City of San Jose•San Jose Metropolitan Area, CA

13h•Hybrid

About The Position

The City of San José Housing Department is a leader in the development of affordable housing, aiming to strengthen and revitalize the community through housing and neighborhood investment. With a substantial operating budget and 128 employees, the Department administers various local, state, and federal funds and is committed to fostering a diverse, inclusive work environment that prioritizes social and racial equity. The Data Operations and Project Support Division, formerly the Data Support Division, has an expanded scope and plays a growing role within the City. This team provides technical, analytical, and project management support for housing and homelessness initiatives, including data integration with County partners, coordination for CalAIM, and administration of Salesforce systems. They also develop and maintain data feeds for the City Manager’s Office Focus Area Scorecards, tracking progress on reducing unsheltered homelessness. The team is actively building capacity to meet the increasing demand for high-quality data and systems support, with plans to expand its role in system integration, data quality, and developing analytics and forecasting tools. Opportunities to leverage artificial intelligence are also being explored. Team members thrive in a dynamic environment that values flexibility, agility, and collaboration, contributing to an evolving mission that shapes data usage across the Housing Department and the City to improve services, support residents, and drive citywide impact.

Requirements

Bachelor’s Degree from an accredited college or university in Planning, Housing, Geography, Economics, Business Administration, Public Administration, Political Science, Sociology or related field.
Four (4) years of increasingly responsible directly related work experience, including one (1) year performing work of a similar nature and level as a Development Specialist with the City of San José.
Acceptable Substitutions: Additional related experience may be substituted for the education requirement on a year-for-year basis.
Form 700 requirement: This position requires a disclosure of outside investments, real property interest, income, and business positions. You must complete and file an “Assuming Office Form 700” with the City Clerk’s Office within the first 30 days of employment with the office.
Knowledge of urban renewal, neighborhood preservation, low-income housing programs or affordable housing development.
Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.
Approaching a problem or situation by using a logical, systematic, sequential approach.
Develops networks and builds alliances; engages in cross-functional activities.
Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements.
Ensures support for projects and implements agency goals and strategic objectives.
Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.
Ability to analyze complex datasets, identify trends and data quality issues, communicate findings clearly, and recommend practical improvements to programs, workflows, and systems.
Ability to manage multiple high-priority projects and deadlines while coordinating with internal teams, County partners, nonprofit service providers, consultants, and system administrators.
Strong project management skills, including the ability to define scope, track milestones, manage risks, document decisions, and move cross-functional work forward.
Strong communication skills, including the ability to explain technical system issues, reporting requirements, and data findings to audiences with varying levels of technical knowledge.
Ability to work effectively with racially and culturally diverse communities, service providers, people with lived experience of homelessness or housing instability, and multidisciplinary teams.
Ability to exercise sound judgment, maintain confidentiality, and handle sensitive program and client-level information with care, accuracy, and professionalism.

Nice To Haves

Proficiency with Microsoft Excel and other data analysis, reporting, or visualization tools.
Experience with Power BI, Tableau, SQL Python or similar language(s), Salesforce reporting, data exports, or similar tools is highly desirable.
Experience developing, reviewing, and improving data quality processes, reporting workflows, data governance practices, standard operating procedures, user guides, dashboards, and performance monitoring tools.
Experience administering, managing, or using HMIS, Salesforce, Clarity Human Services, or other case management, CRM, or performance reporting systems.
Experience with homelessness response programs, Continuum of Care programs, supportive housing, shelter/interim housing, outreach, prevention, rapid rehousing, or other housing and community development programs.
Experience preparing, reviewing, or analyzing program performance reports, grant reports, compliance reports, demographic reports, outcome reports, dashboards, or public-facing data products.
Knowledge of HMIS data standards, data privacy and confidentiality practices, client consent requirements, data quality monitoring, and reporting requirements related to homelessness programs.
Experience supervising, mentoring, training, or leading staff, contractors, interns, or cross-functional project teams.

Responsibilities

Co-leading the Data Management Team in coordination with the Department’s Salesforce Administrator (Lead Development Officer) and supporting team priorities, work planning, staff coordination, project management, and cross-system data strategy.
Working in close coordination with the lead Development Officer for HMIS-related work, with support from the Department’s Lead Information Systems Analyst, to ensure data quality efforts and system workflows are aligned with Department objectives.
Serving as a subject matter expert and department liaison for HMIS, Salesforce, and related homelessness response data systems, dashboards, reporting tools, and data workflows.
Operating in a cross-functional, customer-service-oriented role that supports internal Housing Department business units, program teams, and leadership by helping translate operational needs into effective data, reporting, and system solutions.
Working in a matrixed environment, with direct accountability to the Data Operations and Project Support Division Manager and close coordination with business unit leads and Homelessness Response Division program leadership to support shared priorities, timelines, and high-quality work products.
Coordinating with the County of Santa Clara Office of Supportive Housing, HMIS system administrators, Bitfocus/Clarity Human Services support teams, service providers, and City staff to resolve data quality, access, reporting, and compliance issues.
Overseeing and improving data collection, data quality monitoring, reporting processes, user workflows, documentation, and quality assurance protocols for City-funded homelessness programs.
Supporting the production, review, and analysis of program performance reports, demographic reports, data quality reports, grant reports, Council memoranda, budget materials, and other internal and external reporting deliverables.
Supervising Data Analysts in the production of reporting tools, dashboards, templates, and data products that help staff and leadership monitor program outcomes, contract performance, service utilization, system trends, and compliance with funding requirements.
Providing technical assistance, training coordination, and guidance to City staff, contractors, grantees, and partner agencies on data entry expectations, reporting requirements, HMIS/Salesforce workflows, and data quality improvement.
Supporting contract and grant monitoring by reviewing data requests, identifying data gaps or inconsistencies, tracking corrective actions, and ensuring that performance data is aligned with program requirements and City, state, federal, and local reporting obligations.
Translating complex data, technical requirements, and system issues into clear written and verbal communications for non-technical audiences, including program staff, managers, executives, elected officials, community partners, and service providers.
Managing complex data-related projects, including system enhancements, reporting improvements, data integration efforts, process mapping, documentation, and implementation of new or revised data standards.
Supporting privacy, confidentiality, security, and appropriate use of sensitive client-level and program-level data in accordance with applicable laws, policies, funding requirements, and system standards.
Supervising and mentoring Data Analysts, as assigned, including establishing work priorities, reviewing work products, supporting professional development, and ensuring alignment with Department and City goals.