Data Integration Support Analyst
About The Position
Join our Electronic Payment Services team as a Data Integration Support Analyst, where you will play a key role in supporting file processing and data integration activities within a fast-paced production environment. This position is responsible for monitoring workflows, troubleshooting production issues, managing escalations, and partnering with internal teams and clients to drive issue resolution and maintain operational stability. Success in this role requires strong analytical and problem-solving skills, intellectual curiosity, initiative, and a customer-focused mindset. We are looking for someone who enjoys learning complex processes, investigating issues, taking ownership of challenges, and continuously expanding their technical and operational knowledge. Ideal candidates will have experience in operations, application support, production support, or other problem-solving focused environments and thrive when balancing technical troubleshooting with exceptional customer service.
Requirements
- Bachelor’s degree, or equivalent work experience
- Typically five or more years of related experience
- Strong analytical and problem-solving skills
- Intellectual curiosity
- Initiative
- Customer-focused mindset
- Ability to learn complex processes
- Ability to investigate issues
- Ability to take ownership of challenges
- Ability to continuously expand technical and operational knowledge
- Experience in operations, application support, production support, or other problem-solving focused environments
- Ability to balance technical troubleshooting with exceptional customer service
Nice To Haves
- Thorough knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
- Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders
- Strong understanding of project management and testing methodology and procedures
- Ability to develop test schedules, review testing plans, track test issues and report on test results
- Strong analytical and forecasting skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Ability to work as part of a project team
- Effective verbal and written presentation and communication skills
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Responsibilities
- Monitoring workflows
- Troubleshooting production issues
- Managing escalations
- Partnering with internal teams and clients to drive issue resolution
- Maintaining operational stability
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution and pension
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
