Data Facilitator/Customer Service Analyst
About The Position
Seeking a Data Facilitator / Customer Service Support Analyst to support public health data platform operations and user support activities. This individual will serve as a primary point of contact for Data Hub users and assist with onboarding, user provisioning, access management, ticket resolution, data coordination, and stakeholder communication. The role is suited to someone with a public health, MPH, health informatics, or data analytics background who enjoys supporting users in a collaborative, mission-driven environment. Preference will be given to newly graduated MPH candidates or public health professionals with a data analysis focus. This is a contract-to-hire position based out of Atlanta, Georgia, and is fully remote. The listed pay range is $25.00–$32.00 per hour. Individual compensation depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors. Eligibility for benefits may depend on job classification and length of employment. Benefits available for this temporary role, if eligible, may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan with pre-tax and Roth contributions; life insurance; short- and long-term disability; a Health Spending Account; transportation benefits; an Employee Assistance Program; and time off or leave such as PTO, vacation, or sick leave.
Requirements
- Bachelor's degree required.
- At least 1 year of customer support, user support, or coordinator experience.
- Experience with ticketing systems such as JIRA, Dynamics, or ServiceNow.
- Experience supporting data users or research stakeholders.
- Strong written and verbal communication skills.
- Experience with SharePoint, Teams, and Microsoft Office.
- Ability to obtain a Public Trust clearance.
Nice To Haves
- MPH, Public Health, Health Informatics, Healthcare Administration, or Data Analytics background preferred.
- Preference for newly graduated MPH candidates or public health professionals with a data analysis focus.
- Experience with Databricks or Power BI.
Responsibilities
- Serve as a primary point of contact for Data Hub users.
- Support public health data platform operations and user support activities.
- Assist with user onboarding and provisioning.
- Manage user access.
- Resolve support tickets.
- Coordinate data-related activities.
- Communicate with stakeholders.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan with pre-tax and Roth contributions
- Life insurance, including voluntary life and AD&D for employees and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off or leave, including PTO, vacation, or sick leave
- Critical illness, accident, and hospital coverage
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
