Data Entry Specialist

Conduent•Lexington, KY

6d•Hybrid

About The Position

The Data Entry Associate supports insurance operations by processing customer-related transactions in a fast-paced production environment. This role is responsible for reviewing, validating, updating, and processing information while ensuring compliance with service level agreements (SLAs), quality standards, regulatory requirements, and internal procedures. The ideal candidate is highly detail-oriented, customer-focused, and capable of balancing multiple priorities while delivering accurate and timely results.

Requirements

Strong attention to detail and commitment to quality.
Proficiency in Microsoft Office applications and computer-based systems.
Strong organizational and time-management skills.
Effective verbal and written communication skills.
Ability to work independently and collaboratively within a team environment.
Ability to learn multiple business processes and workflow applications.
Ability to meet production, accuracy, and service-level expectations.

Nice To Haves

Experience in transaction processing, insurance operations, or customer service environments.
Experience reviewing and processing documentation.
Experience with workflow management, document imaging, scanning, indexing, or records management systems.
Knowledge of insurance or benefits administration processes.
Experience working in a production environment with volume-based performance metrics.

Responsibilities

Process insurance and customer service transactions accurately and efficiently.
Review incoming correspondence, electronic work items, and digital documents for completeness and accuracy.
Perform data entry, record maintenance, and transaction updates across multiple systems.
Process account maintenance requests, enrollment transactions, beneficiary updates, address changes, and other customer-driven activities.
Research and resolve processing exceptions, discrepancies, and incomplete transactions.
Route work appropriately and escalate issues when required.
Meet established productivity, accuracy, and turnaround-time standards.
Ensure compliance with company policies, privacy requirements, and regulatory guidelines.
Collaborate with team members, supervisors, and business partners to support operational objectives.
Participate in training, cross-training, and continuous improvement initiatives.
Adapt to changing business priorities and workload volumes.