Data Entry Specialist

Aston Carter•Gainesville, VA

6d•$18 - $20•Onsite

About The Position

Initiate the vehicle transport life cycle by accurately collecting data, submitting orders, and dispatching movements to the appropriate entities. Participate in all phases of the order process to ensure customer satisfaction and timely completion. Negotiate and resolve transport issues while balancing customer needs with operational constraints and company obligations. Manage direct communication with customers, including fleet management companies and their clients, in a professional and courteous manner. Address questions and provide solutions to internal and external customers using sound judgment to resolve issues, reduce delays, and enhance the customer experience. Enter and manage detailed information for each request in the designated areas of the order system to ensure a full understanding of customer requirements. Monitor and manage team dashboards and views to complete tasks and keep orders moving through the workflow. Organize daily activities using provided tools to ensure timely completion of assigned tasks. Respond to emails promptly and courteously, aiming to meet an industry-standard response time of within 4 hours. Perform activities inherent to the department’s responsibilities and assist team members when necessary to keep service delivery on track. Respond and act confidently, assertively, and decisively while taking responsibility and accountability for the position. Identify and effectively spot issues, trends, and opportunities in the work and escalate or share insights as appropriate. Use critical thinking skills, knowledge, facts, and data to effectively solve problems and support continuous improvement. Work effectively in a fast-paced environment while managing competing priorities and adapting quickly to changing departmental needs. Demonstrate financial understanding when considering solutions, balancing customer needs with company obligations. Manage time effectively, follow through on tasks to completion, and ensure orders progress without unnecessary delays. Mine information from emails and other sources and accurately enter data into the company's system. Analyze work output to notice trends and forward relevant information to help others resolve problems, reinforcing a culture where customer service is everyone’s responsibility.

Requirements

1 to 3 years of customer service or high volume administrative or data entry work
Strong communication skills in speaking & writing
Microsoft Office Suite

Responsibilities

Initiate the vehicle transport life cycle by accurately collecting data, submitting orders, and dispatching movements to the appropriate entities.
Participate in all phases of the order process to ensure customer satisfaction and timely completion.
Negotiate and resolve transport issues while balancing customer needs with operational constraints and company obligations.
Manage direct communication with customers, including fleet management companies and their clients, in a professional and courteous manner.
Address questions and provide solutions to internal and external customers using sound judgment to resolve issues, reduce delays, and enhance the customer experience.
Enter and manage detailed information for each request in the designated areas of the order system to ensure a full understanding of customer requirements.
Monitor and manage team dashboards and views to complete tasks and keep orders moving through the workflow.
Organize daily activities using provided tools to ensure timely completion of assigned tasks.
Respond to emails promptly and courteously, aiming to meet an industry-standard response time of within 4 hours.
Perform activities inherent to the department’s responsibilities and assist team members when necessary to keep service delivery on track.
Respond and act confidently, assertively, and decisively while taking responsibility and accountability for the position.
Identify and effectively spot issues, trends, and opportunities in the work and escalate or share insights as appropriate.
Use critical thinking skills, knowledge, facts, and data to effectively solve problems and support continuous improvement.
Work effectively in a fast-paced environment while managing competing priorities and adapting quickly to changing departmental needs.
Demonstrate financial understanding when considering solutions, balancing customer needs with company obligations.
Manage time effectively, follow through on tasks to completion, and ensure orders progress without unnecessary delays.
Mine information from emails and other sources and accurately enter data into the company's system.
Analyze work output to notice trends and forward relevant information to help others resolve problems, reinforcing a culture where customer service is everyone’s responsibility.