Customer Service Representative

Aston Carter•San Diego, CA

1d•$22 - $25•Hybrid

About The Position

Join a dynamic and fast-paced team as a Data Entry Specialist, where you will play a critical role in order administration and customer service for a leading life sciences company. This position is part of a large onboarding initiative, with the potential for growth within the organization. You will manage the full order lifecycle, handle customer inquiries, and ensure seamless data entry into our systems.

Requirements

Proven experience in order entry and order administration.
Strong customer service skills, with the ability to manage inquiries across multiple channels.
Accuracy and efficiency in data entry within a structured, process-driven environment.
Professional demeanor and ability to maintain confidentiality of customer information.
High school diploma required.
Experience of 1–2 years of customer service or order administration experience required.

Nice To Haves

bachelor's degree in life sciences or related field preferred.
in the life sciences industry preferred.
Ability to work collaboratively as part of a large cohort onboarding group.

Responsibilities

Process a high volume of daily orders into a database or order management system.
Manage the full order lifecycle from receipt through fulfillment, identifying issues and resolving discrepancies quickly and accurately.
Handle customer inquiries professionally across multiple channels, including inbound phone calls and emails.
Navigate customer frustration and resolve order issues effectively, especially during the new system implementation.
Ensure accurate and efficient data entry, maintaining attention to detail to prevent errors that impact fulfillment and customer satisfaction.