Data Entry Specialist I
About The Position
The Data Entry Specialist will be the hub across all departments: clinical lab, R&D, sales, and insurance teams to coordinate prompt handling of orders, fulfillment, and test results. Fulgent Genetics is looking for good problem solvers who are also energetic, customer-oriented, and dependable to join our Client Services team. This is an exciting opportunity for both recent grads and career change candidates. You will gain insights on all aspects of how a state-of-the-art genetic lab is run and how new products are developed. You will learn first-hand from our professional cross-functional teams new discovery and testing processes.
Requirements
- HS Diploma required.
- Typing speed of at least 50 wpm.
- Excellent writing, verbal and interpersonal communication skills.
- Strong Office Suite skills: Word and Excel.
- Excellent project organization skills.
- Ability to establish priorities, work independently, and proceed with objectives with no supervision.
- Ability to work collaboratively in cross-functional team environment.
- Ability to multitask and handle deadlines.
- Ability to actively listen and anticipate customer needs. Attention to detail.
Nice To Haves
- AA/AS degree preferred.
- Preferred 1 year of experience in data entry and client support in the healthcare industry.
- Experience with CRM systems, such as Salesforce or Siebel.
- Knowledge of PHI and HIPPA guidelines.
- Knowledge of medical terminology preferred.
Responsibilities
- Review and verify patient information on documentation received for each case.
- Scan in paperwork for cases received.
- Enter data on patient information sheet to CRM system.
- Maintain client services quality control through communication and problem solving with our Labs, Sales team, and ordering clients/patients to ensure test order accuracy and prompt service delivery.
- Maintain strict confidentiality and adheres to all HIPAA guidelines/regulations.
- Document and maintain accurate records of verbal communication with customers: physician’s offices, medical facilities, medical staff and patients.
- Identifies problems with sample/specimen received; such as specimen types, missing patient information, missing ordering physician information or date of collection. Follow SOP and contact appropriate parties to correct problem.
- Provides guidance and relate management instructions of daily operations within Client Support Division.
- Meets and reports daily/weekly/monthly/quarterly goals for Client Support Division.
- Ensures safety and health of the workplace and team members.
- Escalates and redirects specific questions to Client Services Manager or Supervisors as needed.
- Resolves any processing errors.
- Ensures the used lab spaces and other workspaces are kept tidy, organized, and clean.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
