Data Entry-Office Assistant

Self Help•Brockton, MA

4d•Onsite

About The Position

Self Help Inc. is currently looking for a Head Start Data Entry/Office Assistant to join our team. Self Help, Inc. is a nonprofit Community Action Agency (CAA) created to help families and individuals stabilize and secure their lives through education, strategic assistance, and building opportunities in their communities. We provide a range of services for families and households across Southeastern Massachusetts. The Data Entry/Office Assistant provides enrollment, data entry, and reception support to the Head Start program. This position requires excellent organizational, communication, and interpersonal skills, as well as the ability to handle a variety of tasks with professionalism and discretion. The Data Entry/Office Assistant will interact with staff, families, and community partners, contributing to a positive and welcoming environment.

Requirements

Must pass a criminal background check and other required clearances
Must have or be willing to obtain CPR and First Aid certification
Valid driver's license and reliable transportation are required
High school diploma or equivalent required
Proven 3 years of experience in data entry or in a similar clerical role
Excellent computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook etc.)
Ability to sit for extended periods of time
Ability to communicate effectively via phone, email, and in person
Ability to lift and carry up to 15 pounds occasionally
Visual acuity to read and analyze documents and information on a computer screen

Nice To Haves

Associate degree in a related field preferred
Experience working in a non-profit or social service setting preferred
Familiarity with Head Start enrollment requirements and regulations preferred but not required
Experience with office management software and databases
Bilingual candidates encouraged to apply

Responsibilities

Screen and review incoming Head Start applications for completeness, accuracy, and eligibility in accordance with Head Start policies.
Add eligible applicants to the waitlist
Enter children's health, dental, and immunization records into the program's data management system, ensuring compliance with Head Start program requirements.
Support the enrollment process by meeting with prospective families for Head Start application intake.
Maintain the confidentiality of sensitive family, child, and program information
Provide front desk and receptionist coverage during morning hours, staff breaks, lunches, and employee absences.
Professionally greet families, visitors, and community partners, providing exceptional customer service both in person and over the telephone.
Answer, screen, and direct incoming phone calls; respond to general inquiries or refer callers to appropriate staff.
Assist families with general enrollment questions and assist them through the Head Start application process.
Verify data for accuracy and correct discrepancies by communicating with appropriate staff members.
Support enrollment, health, and administrative staff with other administrative tasks as needed.
Demonstrate excellent organizational skills, attention to detail, and the ability to manage multiple priorities while meeting deadlines.
Collaborate effectively with program staff to ensure timely completion of enrollment and health documentation.
Perform other duties as assigned to support the efficient operation of the Head Start program.
Adhere to all Head Start Performance Standards, program policies, and relevant regulations