Data Entry & Dr Patient Validation

Quest Health Solutions LLC

3h•Onsite

About The Position

We are seeking a detail-oriented Data Entry & Doctor–Patient Validation Specialist to join our in-office call center team. This role is responsible for accurately entering patient and provider information, validating doctor–patient relationships, and ensuring all records meet internal quality standards and healthcare compliance requirements. The ideal candidate is reliable, organized, and comfortable working in a fast-paced, phone-based environment.

Requirements

High school diploma or equivalent (required)
Minimum 1 year of experience in data entry, call center, or healthcare support role
Strong attention to detail and accuracy
Comfortable handling high call volumes and repetitive tasks
Basic computer proficiency and ability to navigate multiple systems
Strong verbal and written communication skills
High school diploma or GED required
Minimum 1 year of experience in a call center, data entry, healthcare operations, or administrative role
Experience working in an in-office environment with scheduled shifts and attendance requirements
Proven ability to accurately enter and review data with minimal errors
Comfortable navigating multiple systems simultaneously (CRM, EHR, or internal databases)
Ability to make and receive a high volume of calls for verification and validation purposes
Familiarity with handling confidential patient information (PHI)
Basic proficiency in Microsoft Office or Google Workspace
Strong understanding of the importance of HIPAA compliance and data privacy
Ability to follow strict standard operating procedures (SOPs)
Consistently meets or exceeds accuracy, quality, and productivity metrics
Ability to identify discrepancies and escalate issues appropriately
Clear, professional verbal communication skills
Ability to communicate effectively with patients, provider offices, and internal teams
Strong listening skills and attention to detail during calls and data validation
Maintains professionalism in fast-paced or repetitive work environments
Reliable attendance and punctuality are required
Ability to remain focused during repetitive tasks and extended screen time
Comfortable working under performance expectations and deadlines
Team-oriented mindset with the ability to work independently
Ability to sit for extended periods and use a computer and headset throughout the shift
Must be able to work on-site during scheduled business hours
Willingness to adapt to workflow changes and process updates

Nice To Haves

Healthcare, medical office, or insurance experience
Familiarity with patient intake, provider validation, or medical documentation
Knowledge of HIPAA compliance and PHI handling
Experience working in a performance-driven call center environment

Responsibilities

Accurately enter patient, provider, and insurance information into internal systems
Review forms and call records for completeness and accuracy
Update and maintain electronic patient records in compliance with company and HIPAA guidelines
Correct data discrepancies and flag missing or inconsistent information
Validate the relationship between patients and prescribing providers
Confirm provider details including NPI, practice information, and authorization status
Verify patient eligibility and required documentation prior to processing
Ensure all validation steps are completed according to workflow and compliance standards
Make and receive outbound and inbound calls as needed to confirm information
Professionally communicate with patients, provider offices, and internal teams
Document call outcomes clearly and accurately in the system
Meet daily productivity, quality, and accuracy benchmarks
Follow HIPAA, PHI, and company data security policies at all times
Adhere to standard operating procedures and validation checklists
Participate in quality assurance reviews and ongoing training