Data Entry Clerk - Billing I
Quest Diagnostics•Tampa, FL
•$17•Onsite
About The Position
The Data Entry Clerk - Billing I position is responsible for accurately entering billing information, researching missing data, and communicating with customers regarding billing inquiries and issues. This role requires strong attention to detail, proficiency in computer systems, and excellent customer service skills. The position operates Monday to Friday, from 7:00 AM to 4:30 PM Eastern time.
Requirements
- High School Diploma; GED or equivalent work experience.
- 1+ years of customer service experience in customer services, phone support role, or medical billing office.
- 1+ years of Billing Knowledge, Billing Data Entry, Strong Customer Service Skills, and Insurance Payor Knowledge.
- Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs.
- Consistent attendance with ability to meet work schedule including the required training period.
- Successful completion of the new hire training and demonstrated proficiency required.
Nice To Haves
- Some college preferred.
- Previous medical terminology experience.
- May be a certified medical coder or involved with medical coding.
- Understands multiple billing requirements across varies payers and states.
- Prior experience in a call center setting.
Responsibilities
- Research, obtain, and enter missing information/demographics for completion of accessions.
- Conduct data entry for completion of accessions.
- Demonstrate competency in eligibility, billing, and receivable systems and associated applications.
- Educate external customers on how to provide complete billing information and avoid additional contacts for information.
- Inform customers of billing problems/issue findings and resolutions as appropriate.
- Make outbound calls to clients, patients, carriers, and/or any internal or external source as needed to obtain missing or additional information.
- Answer inbound calls from clients, patients, carriers, and/or any internal or external source as needed to answer account inquiries or resolve issues.
- Respond to account inquiries through written correspondences if unable to resolve via phone.
- Handle sensitive client and patient interactions.
- Maintain timely, accurate documentation for all appropriate transactions.
- Generate and/or distribute reports and documentation to internal or external clients to obtain missing information.
- Report problems, errors, and denial trends to management, including PHI breaches.
- Work independently and as part of a team.
- Meet performance goals established for the position in efficiency, accuracy, quality, patient and client satisfaction, and attendance.
- Perform other duties and tasks as required/cross-functional training.
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
