Data Entry Administrative Assistant

TAK Broadband•Fond du Lac, WI

4m•$20 - $24•Onsite

About The Position

TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK’s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians. We are seeking an experienced Data Entry Administrative Assistant to join our team in our Fond du Lac, WI office. In this role, you will combine data management and client communication responsibilities in a collaborative office environment. PLEASE NOTE: This is not a remote opportunity and you will be working from the office located at 1209 Industrial Pkwy, Fond du Lac, WI 54937

Requirements

2+ years of experience in an administrative support role required, preferably in a fast-paced environment
Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and ability to quickly adapt to new software platforms - Excel skills especially needed
Strong ability to handle multiple priorities simultaneously
Exceptional written and verbal communication skills, with a focus on professional discretion
Proven track record of problem-solving and taking initiative in dynamic environments
Ability to work in an office environment with extended periods at a computer workstation
Capable of occasionally lifting and moving items up to 30 pounds
Must provide a valid government-issued photo ID for verification; a driver’s license is required if the role involves driving
Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)

Responsibilities

Manage and maintain accurate data across multiple platforms including Excel and industry-specific software (CSG, WFX, ACSR, Penguin Data, and P2)
Build and maintain professional relationships with clients and field leadership through effective communication
Resolve billing inquiries and maintain payment follow-up processes
Generate customized reports and maintain tracking systems as needed
Perform regular data quality audits to ensure accuracy and completeness of records
Coordinate with accounting team to reconcile billing discrepancies
Maintain organized digital filing systems for easy document retrieval
Create and update standard operating procedures for data entry processes
Participate in process improvement initiatives to streamline data entry workflows
Maintain confidentiality of sensitive client and company information
Generate and distribute various reports and documents using Microsoft Office Suite
Manage incoming communications including phone calls and emails
Take initiative on special projects and support additional team initiatives as they arise