Data Coordinator @ FYOP [E]

BOYS & GIRLS CLUBS OF GARDEN GROVE•Garden Grove, CA

37d•$26 - $30•Hybrid

About The Position

Provide support to Community Health Services Programs (CHS) using various data collection measures to produce accurate tracking, export, and report for BGCGG activity. Assist in invoicing and reporting requirements. Provide assistance, training, coordination of data entry, client file maintenance, and other administrative support to the CHS programs as needed.

Requirements

Minimum of Bachelor’s degree in a related field or Associate’s degree with equivalent experience
At least one year experience working in the non-profit field with knowledge of database systems
At least one year experience with project coordination and management
Valid CA driver's license, reliable transportation, safe driving record with at least two years of driving experience, and current automobile insurance required

Responsibilities

Provide assistance in the process and/or create workflows for data collection and data accuracy
Provide assistance in the procedures and processes of the Electronic Health Record System (EHR)
Provide assistance to staff in using the EHR system to meet the needs of their program through consultation and meetings
Provide assistance with troubleshooting database issues
Provide assistance in creating database training documents and safety protocols
Provide assistance in ensuring CHS programs and staff are following HIPAA policies and procedures
Provide assistance in quality assurance throughout CHS programs
Collect, aggregate, and analyze trends performance improvement data for all department procedures with the goal of improving satisfaction and functional outcomes
Complete audits for client files, participant surveys, assessments, and documentation
Prepare timely and accurate reports that support CHS programs on a monthly, quarterly, and fiscal year basis and/or as needed
Promote a productive working environment and provide support to others
Create annual data reports for programs and develop user friendly dashboards
Assist in the requirements needed for invoicing and data reporting
Research and review alternative database solutions
Identify processes for billing integration into current workflows
Ensure program meets health and safety standards and ensure the safety of all clients
Take actions to prevent accidents and respond to injury and signs of illness; ensure emergency procedures are implemented and followed
Ensure the front desk has coverage, all clients are greeted when entering the building, and are referred to the correct area
Ensure program updates are effectively disseminated and communicated to Community Health Services teams
Answer phone calls, check voicemails, complete referral forms, document contact, take messages, and transfer calls to appropriate staff
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, assist with requests and address complaints
Maintain close, daily contact with staff, clients, parents, and supervisors to receive/provide information, discuss issues, explain or interpret guidelines/instructions; instruct, and advise/counsel
Use effective communication and maintain a professional tone in written and verbal communication
Work professionally and productively with minimum supervision and to take initiative on projects
Self-manage and manage priorities without a lot of oversight
Prioritize and complete multiple tasks within expected deadlines
Work with diverse populations in a culturally competent manner
Remain objective in crisis situations and maintain healthy boundaries at all times
Adapt and be flexible; ability to uphold the organization’s mission and values
Use excellent documentation skills with demonstrated ability to write clearly, concisely and descriptively
Maintain knowledge of administrative and clerical procedures and systems such as managing files and records, following up on phone calls, conducting meetings, completing reports, and tracking data
Maintain knowledge of proper HIPAA and confidentiality regulations
Work cooperatively and positively in a team approach with staff and management personnel; contribute to the quality of a high performing team
Use sound judgment regarding safety; take initiative for problem solving
Maintain proficiency in using a variety of computer software applications, specifically, Excel, Word, Publisher, and Outlook
Use strong organizational skills with attention to detail; follow-up and manage demanding workload
Use strong communication skills, both written and verbal, and ability to provide feedback regularly
Speak in front of groups; report on budgets, program outcomes, purchasing, and maintenance needs
Provide effective training; use networking skills and establish collaborative relationships