Data Consultant - Concur - Lake Mary, FL

SAP•Lake Mary, FL

2d•$70,900 - $159,900•Hybrid

About The Position

Data Services is an organization within SAP Concur that provides data analytics consultation, IBM Cognos report-writing services, and training to customers who use Concur hosted software applications such as Concur Travel & Expense and Concur Invoice. The Data Consultant will manage clients and work with each client to craft a reporting strategy and recommend best practice reports for specific client profiles, industries, or use cases. For client-requested reports, the Consultant will gather business requirements, translate those business requirements into a design, write the reports or dashboards, and work with the clients to distribute the results throughout their companies. At times, the Consultant may be called upon to conduct online or in-person training for clients who wish to learn how to use Cognos or learn more about the data model of the Concur solutions. The Consultant will also be responsible for updating progress in a project tracking tool.

Requirements

Business Admin (BA) / Bachelor of Science (BS) or equivalent experience.
At least 2+ years in consulting or related customer facing role.
At least 2+ years’ work experience with data reporting and analysis.
Experience with Business Intelligence solutions.
Ability to work productively in a fast-paced, ever-changing environment
Ability to pass a background check, background investigation, and obtain a security clearance
Exceptional written and verbal communication skills in English.
Excellent presentation skills
Analytical, consulting, troubleshooting, system testing and product evaluation skills
Project management skills
Strong organizational skills and ability to deliver on commitments
Creative solution development
Ability to effectively utilize data and system tools.
Proven ability to engage and interact with internal & external teams to resolve customer issues
Ability to persuade and influence
Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisions
Use of computer and keyboard for extended periods of time on most or all workdays
Use of telephone – throughout the workday as needed to conduct business
Communicating and interacting with others
Multiple concurrent tasks
Ability to perform under stress
Writing, reading and comprehension
Problem solving
Confidentiality
Customer contact

Nice To Haves

Intermediate understanding of Microsoft applications including Excel (VBA) and SQL is preferred.
Functional knowledge of SAP Concur solutions strongly preferred

Responsibilities

Act as a subject matter expert for SAP Concur’s reporting module for expense, invoice and travel modules.
Manage clients and work with each client to develop reporting strategies and recommend best practices.
Build, modify and maintain custom reports as per clients agreed business requirements.
Manage clients’ expectations (internal and external) with regards to reporting deliverables, timeframes, etc. by understanding the key business drivers and their prioritization.
Ensure completion of deliverables, managing schedules, meeting milestones, delivering within budget and committed deadlines.
Update progress in SAP Concur’s project tracking tool.
Work on support cases from the reporting queue through to resolution (as needed).
Develop and maintain knowledge of SAP Concur’s reporting module knowledge, implementation practices and methodologies.
Be aware of, and comply with, all corporate policies (e.g. data security, compliance, audit, etc.).