Data Collection & Technical Support Specialist- Philadelphia
About The Position
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging its holistic portfolio of capabilities in consulting, design, engineering, and operations, Wipro helps clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, Wipro delivers on the promise of helping its customers, colleagues, and communities thrive in an ever-changing world. The Data Collection Operator is responsible for delivering a world-class participant experience while accurately collecting, validating, and processing data in accordance with established Standard Operating Procedures (SOPs). This role requires strong attention to detail, professionalism, technical troubleshooting skills, and the ability to operate efficiently in a fast-paced environment. Successful candidates demonstrate a strong sense of urgency, maintain high-quality standards, safeguard confidential information, and consistently follow processes while representing the client and Wipro professionally. Operators are expected to be dependable, punctual, customer-focused, and capable of identifying and escalating issues quickly.
Requirements
- High School Diploma or GED required.
- Minimum 1 year of experience in customer service, operations, technical support, troubleshooting, data collection, or a related field.
- Experience diagnosing and resolving software and hardware issues.
- Ability to work independently while maintaining high productivity.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to maintain professionalism under pressure.
- Reliable attendance and punctuality record.
- Ability to follow written procedures and work instructions consistently.
Nice To Haves
- Experience working with Mac OS environments.
- Experience in data collection, research, laboratory, or technology-related operations.
- Understanding of quality assurance and process compliance principles.
- Experience working with confidential or sensitive information.
Responsibilities
- Conduct data collection activities according to approved SOPs and quality standards.
- Ensure all participant interactions are professional, welcoming, and customer-focused.
- Maintain data accuracy, completeness, and quality throughout the collection process.
- Follow all security, privacy, and confidentiality requirements when handling sensitive information.
- Monitor participant schedules and support efficient participant transitions to maintain study throughput.
- Troubleshoot basic software, hardware, network, and Mac OS issues.
- Escalate operational, technical, safety, or participant concerns promptly.
- Maintain a clean, organized, and professional work environment.
- Accurately document activities, incidents, and operational findings.
- Support continuous improvement initiatives and provide feedback on process enhancements.
- Complete all required compliance and training requirements on time.
- Collaborate effectively with team members, Shift Leads, Program Leads, and client stakeholders.
- Adhere to attendance, punctuality, and schedule commitments.
Benefits
- medical and dental benefits options
- disability insurance
- paid time off (inclusive of sick leave)
- other paid and unpaid leave options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
