Data Centre Operation Technician

Barclays•Cranford, NJ

1d•$80,000 - $120,000•Onsite

About The Position

Embark on a transformative journey as a Data Centre Operation Technician. At Barclays, our vision is clear – to redefine the future of banking and help craft innovative solutions. In this role, you will support Barclays’ global Data Centre Operations team, helping to power the secure and resilient infrastructure behind its digital banking services worldwide. You’ll play a key part in maintaining mission-critical systems, ensuring seamless performance that directly serves millions of customers and clients. In this role you will work hands-on with advanced infrastructure in a 24/7 environment, build highly valued technical expertise, and develop your career within a leading global technology organization.

Requirements

Prior experience in Data Centre Operations
Considerable expertise in server-side break/fix support
Must be available to work overnight shifts (6:00 PM – 6:00 AM)
Proficiency in racking and stacking servers, including installing and managing network cabling
Solid understanding of change and incident management processes, with the ability to evaluate business and operational impact

Nice To Haves

CompTIA Server+ certification (or equivalent)
Experience operating and utilizing data centre test equipment
Ample communication skills, with the ability to clearly engage both technical and non-technical stakeholders to drive alignment and maintain transparency

Responsibilities

Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients.
Develop the support model and service offering to improve the service to customers and stakeholders.
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency.
Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.