Data Center Technician - 3rd Shift

Ignite•Memphis, TN

3d•Onsite

About The Position

The Data Center Technician supports overnight enterprise infrastructure and data center operations at the Memphis, Tennessee data center. The role monitors critical IT systems, responds to infrastructure alerts, troubleshoots technical issues, and helps maintain the availability, performance, and reliability of enterprise services. The position supports infrastructure monitoring and incident response, data center and systems operations, patch management, software deployment, vulnerability remediation, and routine systems administration. The technician performs hands-on and remote support for servers, storage, networking equipment, and related infrastructure; supports Windows Server, VMware, Azure, and other enterprise environments; and assists with account administration and endpoint management. The role also maintains operational documentation and communicates system status, incidents, and maintenance activities during shift transitions. This is an onsite overnight role in Memphis, with a Monday–Friday schedule of 11:00 PM–7:30 AM Central Time. The technician must be available for scheduled maintenance, patching, major incidents, and emergency operational requirements; occasional weekend, holiday, or alternate-shift coverage may be required. U.S. citizenship is required.

Requirements

3–5 years of experience in data center operations, NOC operations, systems administration, enterprise infrastructure support, or a comparable technical support environment.
Experience monitoring enterprise infrastructure, responding to system alerts, troubleshooting technical issues, and managing incidents.
Hands-on experience with SCCM/MECM for software deployment, endpoint management, and patch administration.
Experience supporting patch management, vulnerability remediation, and security compliance activities.
Experience with software packaging, application deployment, and troubleshooting deployment issues.
Working knowledge of SolarWinds, Splunk, Qualys, VMware, Azure, Windows Server, Active Directory, Microsoft 365, CyberArk, and ServiceNow.
Experience using PowerShell for scripting, automation, or routine systems administration.
Strong troubleshooting, problem-solving, communication, and technical documentation skills.
Ability to work independently, prioritize incidents, and follow established operational procedures in a 24x7 environment.
Ability to lift, rack, install, and move IT equipment and perform hands-on work in a data center environment.
U.S. citizenship required.

Nice To Haves

Knowledge of ITIL service management practices, including incident, problem, and change management.
Experience supporting large-scale enterprise data center or infrastructure environments.
Familiarity with vulnerability management, security compliance, and patch governance processes.
Experience coordinating infrastructure maintenance activities and supporting critical production systems.

Responsibilities

Monitor enterprise infrastructure, including servers, storage, networks, virtualization platforms, and cloud environments, using tools such as SolarWinds, Splunk, Azure, and VMware.
Investigate and troubleshoot infrastructure alerts, system failures, performance issues, and service interruptions.
Respond to incidents, perform initial troubleshooting and resolution, and escalate complex issues to appropriate technical teams.
Create, update, and maintain incident tickets, service requests, and change records using ServiceNow.
Support major incident response, scheduled maintenance activities, and overnight operational continuity.
Perform routine data center operations, including hardware installation, maintenance, troubleshooting, and equipment replacement.
Provide hands-on and remote-hands support for servers, storage systems, networking equipment, and related infrastructure.
Support Windows Server, VMware, Azure, and other enterprise infrastructure environments.
Assist with Active Directory, LDAP, Microsoft 365, CyberArk, and account administration activities.
Coordinate with infrastructure teams, vendors, and other support personnel to resolve technical and operational issues.
Administer and support SCCM/MECM for endpoint management, software deployment, and patch administration.
Coordinate and execute workstation and server patching, monitor compliance, and validate successful deployments.
Package, test, deploy, and maintain software applications using approved enterprise tools and procedures.
Support vulnerability remediation by reviewing Qualys scan results, validating remediation efforts, and assisting with security compliance requirements.
Use PowerShell scripting and automation to support routine administrative and operational tasks.
Maintain technical documentation, standard operating procedures, runbooks, and knowledge base articles.
Document troubleshooting steps, incident resolutions, system changes, and operational activities.
Communicate system status, unresolved incidents, and outstanding maintenance activities during shift transitions.
Identify opportunities to improve operational efficiency, monitoring, and incident response processes.
Support scheduled maintenance windows, patching activities, major incidents, and emergency operational requirements; occasional weekend, holiday, or alternate-shift coverage may be needed.
Lift, rack, install, and move IT equipment and perform hands-on work in a data center environment.