Data Center Technician 3rd Shift

Ignite IT•Memphis, TN

4d•Onsite

About The Position

The 3rd Shift Data Center Technician provides overnight support for enterprise data center and infrastructure operations. The role monitors, maintains, and supports data center services and infrastructure to ensure system availability, performance, and reliability. Additional work includes incident response, patch management, vulnerability remediation, software packaging and deployment, and operational support activities. The position is onsite at the Memphis Data Center in Memphis, Tennessee. The schedule is Monday through Friday, 11:00 PM–7:30 AM Central Time (12:00 AM–8:30 AM Eastern Time). The technician must be available for scheduled maintenance windows, patching, major incidents, and emergency support, and may need to work weekends, holidays, or alternate shifts based on business and operational needs. Applicants selected may be required to possess and maintain a government clearance. U.S. citizenship is required.

Requirements

3–5 years of experience supporting enterprise infrastructure, data center operations, systems administration, NOC operations, or technical support environments.
Experience with infrastructure monitoring, incident management, and operational support.
Experience using SCCM/MECM for software deployment, endpoint management, and patch administration.
Experience supporting vulnerability remediation and security compliance initiatives.
Experience with software packaging and application deployment.
Working knowledge of SolarWinds, Splunk, Qualys, SCCM/MECM, VMware, Azure, Windows Server, Active Directory, Microsoft 365, CyberArk, and ServiceNow.
Experience with PowerShell scripting and automation.
Strong troubleshooting, communication, and documentation skills.
Ability to work independently in a 24x7 operational environment.
Ability to lift, rack, install, and move IT equipment and work within a data center environment.
U.S. citizenship is required.
Applicants selected may be required to possess and maintain a government clearance.

Nice To Haves

Knowledge of ITIL service management practices.
Experience supporting enterprise data center and infrastructure environments.
Familiarity with vulnerability management, security compliance, and patch governance processes.

Responsibilities

Monitor and respond to infrastructure alerts and events using SolarWinds, Splunk, Azure, VMware, and other enterprise monitoring tools.
Troubleshoot and resolve infrastructure, server, storage, virtualization, network, and cloud-related issues, escalating as required.
Support day-to-day data center operations, including hardware maintenance, remote hands support, vendor coordination, and operational monitoring.
Create, update, and maintain incidents, service requests, change records, and operational documentation in ServiceNow.
Administer and support SCCM/MECM for endpoint management, software deployment, and patch management.
Coordinate and execute workstation and server patching; monitor compliance and validate successful deployments.
Support vulnerability remediation by reviewing Qualys scan results, validating remediation actions, and assisting with security compliance requirements.
Package, test, deploy, and maintain software applications using approved enterprise tools and processes.
Assist with Active Directory, LDAP, CyberArk, Microsoft 365, and account administration activities.
Develop and maintain SOPs, runbooks, and knowledge base documentation.
Participate in maintenance windows, major incident response activities, and continuous process improvement initiatives.
Perform other duties as assigned to support operational requirements.