Data Center Technician

JLL•Brookfield, WI

1d•Onsite

About The Position

This role is in support of Data Centre Operations for Proximity Services where the aim is to deliver service to the best possible standard for all infrastructure and processes managed within the data center. The Data Centre Technician will be responsible for providing technical assistance and overall support to our customers providing 24/7 cover. The Data Centre Technician will also be responsible for: · The racking and stacking of housing, network, servers, switches, hubs, routers and all sundry computer equipment. · Responsible for managing and implementing installations as required, including shelves, rails, cable management and customer IT equipment. · When required identify issues with the hardware or cabling, which can include replacing internal components and testing, tracing and labelling of cabling. The Data Centre Technician will also share responsibility for upholding the Data Center Standards of tidiness, cleanliness, security, asset information and installations within the computer suites. Liaising with counterparts within the company’s globally teams and 3rd party engineers and contractors, on hardware related issues and processes.

Requirements

Computer engineering experience and knowledge to achieve optimum methods of working
Cabling experience and knowledge, to achieve optimum methods of working.
Installation of rack mount kit including HP, DELL and CISCO
Hardware maintenance – swapping of failed customer replaceable parts such as cache battery, HDD, Power Supply.
Familiarity with Service Now or similar ticketing platform.
Highly motivated individual, with a positive & proactive attitude to work.
Ability on occasion to work additional hours at short notice, on call rotation, off-shift hours to support large projects and rotational holidays.
Willingness to make changes to improve operational efficiency through innovation, process and procedures, adopting and adapting ideas and practices from elsewhere.
Ability to act rapidly and logically under pressure and making effective use of others in resolving problems.
Capable of working with a minimum of supervision.
Good written and verbal communication skills (English).
Good working knowledge of Outlook, Word and Excel
Excellent team skills, with an ability to listen and contribute to discussions and meetings.
Customer and service focused, with determination to meet their needs.
Must be authorized to work in the United States without sponsorship.

Nice To Haves

Must hold a valid US driving license.
Be prepared to travel at short notice between two diverse sites located within 20 miles of each other.
Must be able to work on own or as part of team.
Should be able to lift up to 50lbs by self, comfortably and safely.
Work from knees and on ladders for extended periods.
Read from printed directions and implement cabling installations.

Responsibilities

The racking and stacking of housing, network, servers, switches, hubs, routers and all sundry computer equipment.
Managing and implementing installations as required, including shelves, rails, cable management and customer IT equipment.
Identifying issues with hardware or cabling, which can include replacing internal components and testing, tracing and labelling of cabling.
Upholding Data Center Standards of tidiness, cleanliness, security, asset information and installations within the computer suites.
Liaising with counterparts within the company’s globally teams and 3rd party engineers and contractors, on hardware related issues and processes.