Data Center Technician (f/m/d)

IONOS EN•Lenexa, KS

12h•Hybrid

About The Position

The Data Center Technician ensures that server, storage, network, power, and cooling systems perform optimally within the Data Center rack and stack environment. By maintaining the Data Center this role would prevent loss of data, damage to equipment, and ensure the 5 9’s principal (99.999% uptime environment). Our data center maintains several work shifts and this position is anticipated to primarily work 7:00 AM – 3:30 PM.

Requirements

High school diploma, GED, or equivalent work experience
1-2 years of experience working in an IT role with an emphasis on hardware and/or infrastructure.
A+ or Network+ Certification or equivalent work experience
Demonstrate strong spoken and written communication skills
Prior experience utilizing different hardware brands including, HP, Dell, EMC, Supermicro, IBM, Seagate, etc.
General knowledge of Windows and Linux operating systems and office suites (Word, Excel, etc.)
Must have a valid driver’s license and be able to travel to other locations in the Kansas City area using company-provided transportation to our local colocation(s)

Nice To Haves

Teamwork experience in a 24/7 rotational shift work environment

Responsibilities

Preparation, assembly and installation of racks, servers, storages and network equipment
Diagnostics of servers, storages and network equipment in both lab and production environments, including repairs by swapping of chassis or small parts (HDD, RAM, CPU, RAID Controller, etc.)
Installation and documentation of cabling for network connectivity (Ethernet, Fiber)
Provide assistance to Data Center Provisioning, Data Center Infrastructure, and Network Engineering as needed
Maintain safety and security protocols, and clean work environments within the Data Center
Escort sub-contractors/vendors as needed
Asset tracking of inventory using internal tools for all hardware installed in the Data Center
Identify assets within the RMA period and provide them to Provisioning for replacement
Ensure that proper power and cooling to all I.T. equipment is provided by the installation of PDU’s, blanking plates, sealing floor tiles, and cold aisle containment zones
Collaboration with domestic and international customers or support teams to ensure clear communication via internal ticketing systems
Maintain SLA’s for ticket resolutions to deliver fast solutions to our customers
Local and domestic travel to maintain equipment colocation(s)
Potential international travel for support and training
Working shifts in a 24/7 environment in a rotational schedule including nights, holidays, weekends (typically approximately every 7 weeks), and on-call, with punctual attendance and attentiveness to the schedule
Contribute to internal knowledgebase to maintain up-to-date documentation
Change management including defragmenting racks, IT equipment moves, and planned events
Assist with other duties assigned by Data Center Service Team Leader or Head of Operations