SkillBridge - Data Center Technician - Hiring our Heroes Cohort Q3' 2026
About The Position
Equinix Emerging Talent, Military Program providing service members with transition assistance to the civilian workforce. This is part of the DoD SkillBridge Program, offering transitioning service members hands-on experience in Equinix’s data center operations. Interns will support routine and semi-routine tasks related to customer installations, infrastructure maintenance, and service delivery within the IBX (International Business Exchange) data centers. This program is exclusively for Military Spouse Fellows or Active-duty U.S. military personnel transitioning out of the military to civilian workforce. Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Requirements
- Active-duty military member or Military Spouse approved for SkillBridge or MSCAP participation
- Technical or Non-Technical MOS, NEC, or AFSC
- High school diploma or equivalent
- 2–4 years of experience in technical support, IT, telecom, or data center operations
- Ability to read wiring schematics and installation plans
- Strong attention to detail and documentation skills
- Comfortable working in a physical, hands-on environment
Nice To Haves
- Experience with fiber and coaxial terminations preferred
Responsibilities
- Manage and resolve customer support requests and service tickets
- Accurately track tasks using the ticketing system
- Troubleshoot network and equipment issues; escalate when necessary
- Collaborate with cross-functional teams to resolve technical challenges
- Perform “rack and stack” installations of customer equipment
- Follow detailed installation plans and wiring diagrams
- Install structured cabling (fiber and copper), cable trays, cages, and cabinets
- Identify and report infrastructure capacity or cabling concerns
- Conduct layer 1–3 connectivity tests (e.g., network cables, fiber optics)
- Perform quality checks on own and team installations
- Maintain detailed documentation of all work performed
- Provide professional, helpful on-site customer support
- Communicate clear timelines and progress updates
- Escort customers and vendors for access and safety compliance
- Contribute to team projects and installations
- Coordinate with vendors and internal teams to ensure timely execution
- Support dispatching, inventory checks, and alarm escalations as needed
- Deepen technical expertise in data center infrastructure and operations
- Gain experience in structured cabling, network testing, and troubleshooting
- Enhance customer service and communication skills in a technical environment
- Understand project coordination and cross-functional collaboration
Benefits
- Transition assistance to the civilian workforce
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What This Job Offers
Career Level
Intern
Education Level
High school or GED
