Tier 1 Data Center Technician (Active Secret Clearance)

Seneca Holdings•Beltsville, MD

1d•Onsite

About The Position

Clear Creek Federal is seeking a Tier 1 Data Center Technician in Beltsville, MD. This role is a vital member of the Hosted Infrastructure team, responsible for monitoring and maintaining the server environment for a Federal Government agency, ensuring the availability and reliability of critical systems. The position requires an Active Secret Clearance. The technician will communicate with stakeholders, collaborate with Systems Administrators on troubleshooting and documentation, perform server reboots (physical and virtual), test and open problem outages, and escalate complex issues. They will apply knowledge of operating rules, procedures, and diagnostic techniques, escort un-cleared workers, observe data center conditions, respond to situational issues, and assist with equipment and cable installation/removal. This is an Essential Personnel role with a specific shift: 6:00 AM - 6:30 PM, Day Shift, Sunday, Monday, Tuesday, and every other Wednesday.

Requirements

Active Secret Clearance
A degree in IT or 1-3 years of experience supporting enterprise infrastructure, data centers, or similar help desk experience.
Experience with the use of IT Service Management (ITSM) tools or ticketing systems, including ServiceNow.
Knowledge of Microsoft 365 suite such as Outlook, SharePoint, Word, Excel.
Ability to perform quality work within deadlines with or without direct supervision.
Strong attention to detail.
Professional interaction with other employees, customers, and suppliers.
Effective teamwork skills to collaborate with colleagues on all assignments.
Ability to work independently while recognizing the importance of communication and coordination with other employees and organizations.
Strong willingness and ability to learn and adapt to new technologies, processes, and a constantly changing environment.

Nice To Haves

Knowledge of VMware vSphere is a plus.

Responsibilities

Monitoring and maintaining the server environment for a Federal Government agency, ensuring the availability and reliability of critical systems.
Communicating with stakeholders to provide updates on system status and collaborate on issue resolution.
Collaborating closely with Systems Administrators to troubleshoot server problems and document all changes, issues, and problems related to server maintenance.
Performing server reboots, including physical servers, and utilize VMware vSphere client for virtual server reboots.
Manually pinging, testing, and opening problem outages for the resolution of server-related issues.
Escalating complex issues to Enterprise Level 2 Operations Engineers for further investigation.
Applying knowledge of standard and non-standard operating rules, procedures, and diagnostic techniques to resolve standard operating problems.
Escorting and monitoring un-cleared workers on-site to maintain security protocols.
Observing data center conditions and responding to situational issues, including setting up emergency cooling fans when necessary.
Moving data center equipment within the data center; assisting with device and cable installation and removal.