Data Center Technician

Amazon • Mesa, AZ

18h • Onsite

About The Position

Join our dynamic AWS team as a Data Center Technician, a critical guardian of global cloud infrastructure. In this role, you will maintain the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. You will work both independently and with a team, requiring strong work prioritization, organizational skills, effective communication, and the ability to react quickly. Beyond hardware and network repair, you will install equipment, create documentation, innovate solutions, and resolve problems within the data center space. The team operates 24/7, and travel within and outside of the regional work area is required. AWS Infrastructure Services is responsible for the design, planning, delivery, and operation of all AWS global infrastructure, supporting data centers, servers, storage, networking, power, and cooling equipment. You will collaborate with a diverse team of engineers, specialists, and managers across AWS to deliver high standards for safety and security, providing infinite capacity at the lowest possible cost for customers. As a professional, you will take ownership of technical issues, engage other teams for resolution, solve problems at their root, and maintain service level agreements through proactive issue detection and reporting.

Requirements

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs
• 1+ years of computer networking experience
• 1+ years of Linux operating systems experience
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Can lift and rack equipment up to 40 pounds
• Experience with computer hardware troubleshooting and repair

Nice To Haves

• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience managing work and priorities through a ticketing system
• Experience with cabling infrastructure best practices and methodologies
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members
• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
• Solve problems at their root and step back to understand the broader context
• Maintain service level agreements through the implementation of proactive issue detection and reporting

Benefits

• Lump sum stipend will be provided to eligible candidates who relocate for this position
• sign-on payments
• restricted stock units (RSUs)
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level