Data Center Technician Tier 2

EOS • Aurora, IL

4d • $65,000 - $75,000 • Onsite

About The Position

EOS IT Solutions is a Global Technology and Logistics company seeking dedicated and skilled Data Center Technicians to join their infrastructure engineering team. The role involves the installation, service, maintenance, repair, and alteration of low voltage category cabling, communications cabling, and other various low voltage cabling systems. While expertise in fiber is preferred, the primary focus will be on racking and stacking equipment in data centers, ensuring proper installation and physical connectivity. The position requires delivering sustainable and repeatable solutions and processes, adhering to production, safety, and quality standards, with a continuous eye on improvement.

Requirements

• Associate degree or certification in a technology services/technical discipline, or equivalent work experience.
• 2+ years of experience in installing, servicing, and maintaining low voltage cable infrastructure systems.
• Proven ability to install, terminate, and test low voltage cables.
• Familiarity with industry standards including BICSI, ANSI, EIA/TIA, and local and National Electric Code.
• Strong customer/client service orientation with effective communication and interpersonal skills.
• Valid driver's license and ability to safely drive company vehicles.

Nice To Haves

• Expertise in fiber.
• Industry and manufacturer-specific certifications preferred (e.g., BICSI TECH, Corning TS-LAN500).

Responsibilities

• Install, service, and maintain low voltage category cabling and communications cabling.
• Pull cables, rack and stack equipment, and assist with cable management tasks within the infrastructure.
• Clean fiber and copper connections and perform basic troubleshooting.
• Follow Method of Procedure (MOP) and Change Method of Procedure (CMOP) guidelines.
• Operate work ticket systems and interfaces for infrastructure management.
• Read and validate port maps, and perform basic troubleshooting.
• Conduct power distribution and cable management tasks within the infrastructure.
• Coordinate with other team members to ensure efficient project and work order completion.
• Follow company procedures and safety regulations, providing necessary information to operations management.
• Complete necessary documentation in written and electronic formats according to company standards.
• Maintain equipment and supplies inventory as required.
• Respond to emergency situations during or after hours to resolve immediate client concerns and meet service level agreements (SLAs).
• Escalate complex technical issues to senior team members as needed.
• Conduct Service Swaps of live networking devices.
• Attend meetings, workshops, training, and seminars to gather information required to perform job functions.
• Collaborate with team members to achieve performance targets established by leadership.
• Step in for the Lead Field Technician on a short-term basis, as needed.
• Suggest process improvements to enhance efficiency and service quality.

Benefits

• Customer satisfaction and commitment to superior quality of service are top business priorities.
• Investing in and supporting partners and employees.
• Equal opportunity employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree