Data Center Technician IV

Fidelity•Papillion, NE

1d•Onsite

About The Position

Fidelity Enterprise Infrastructure is currently hiring a Data Center Technician IV for the Data Center and Colocation Operations team. The primary responsibility of this role is to coordinate technical implementations in Fidelity’s data centers, as well as support services across several different platforms including telephony, network infrastructure (LAN/WAN/SAN), server hardware and storage devices. As a senior member of the Data Center Operations team, the successful applicant will create and influence a variety of data center activities including the capacity required for new data center installations, the completion of the availability zone buildouts and decommissioning activities related to above mentioned platforms. The candidate will have the expertise to cable, label, and test server and network connectivity (fiber and copper) to the devices, as well as diagnose and correct issues related to the supported platforms is essential. Additional responsibilities include critical space management, project coordination, asset management/inventory control and strict adherence to change and incident management policies. This role will also act as an on-call escalation resource for nights and weekends as required. The role is part of a 24x7x365 data center team. THIS POSITION IS 100% ON SITE WORK.

Requirements

High School Diploma/4 Years of College
Industry certifications
6 years data center support
Proficient level of experience with enterprise data center facilities infrastructure including Power/Cooling/Fire suppression/Security-Access Controls
Solid working knowledge of TCP/IP networking protocols, WAN, LAN, SAN, voice technologies
Expertise with racking, stacking, cabling, and labeling of servers and industry standards.
Proficiency in structured cabling concepts and practices are required for the role as many projects and initiatives will entail physical layer implementation.
Good interpersonal skills and ability to manage several priorities in a rapidly changing environment.
The ability to influence at all levels of the data center operations organization.
Ability to mentor and upskill more junior team members.
Experience with using telecommunications test equipment, specifically Fluke network testers, Network analyzers, carrier circuit test gear capable of Ethernet/DWDM/SONET and cable media testers.
Creating and maintaining Visio elevations and CAD drawings on a regular basis as required.
Setting up and maintaining the weekly change report for the team.
Excellent communication and writing skills.

Responsibilities

Coordinate technical implementations in Fidelity’s data centers.
Support services across telephony, network infrastructure (LAN/WAN/SAN), server hardware and storage devices.
Create and influence data center activities including capacity for new installations, availability zone buildouts, and decommissioning.
Cable, label, and test server and network connectivity (fiber and copper).
Diagnose and correct issues related to supported platforms.
Manage critical space.
Coordinate projects.
Perform asset management/inventory control.
Adhere strictly to change and incident management policies.
Act as an on-call escalation resource for nights and weekends.
Lead the design, installation, and decommissioning of IT equipment – Includes creating project plans (network connectivity, port turn up, DNS…), asset management, physical rack/stack of equipment, initial device configuration, physical layer connectivity.
Ensure proper placement of IT equipment based on environmental factors and IT dependencies.
Coordinate change and incident management.
Collaborate with critical EI partners and facility engineering team to ensure the timely delivery of IT equipment and infrastructure.
Track and document all IT assets in CMDB tool throughout device lifecycle.
Participate in physical layer telecom connectivity and structured cable plant design.
Assist in developing department policies, procedures and maintaining the DCOPS knowledge management site.
Lead project initiatives outside of BAU activities.