Data Center Technician II AUS
About The Position
Cirrascale Cloud Services is seeking a Level 2 Data Center Technician to support the deployment, maintenance, and troubleshooting of server, storage, and networking infrastructure within our data center environments. The Level 2 Data Center Technician serves as a technical escalation point for Level 1 technicians and is responsible for diagnosing and resolving complex hardware issues, supporting operating system and network troubleshooting, performing remote hands activities, and assisting with large-scale infrastructure projects. This role requires strong technical knowledge, attention to detail, and the ability to work independently in a fast-paced production environment.
Requirements
- 2+ years of data center, server, IT infrastructure, or related technical experience.
- Experience troubleshooting server hardware and enterprise infrastructure.
- Understanding of TCP/IP networking fundamentals, VLANs, and Ethernet technologies.
- Experience working in Linux environments.
- Familiarity with RAID configurations, storage systems, and virtualization platforms.
- Strong troubleshooting and analytical skills.
- Ability to lift and move equipment weighing up to 50 pounds.
Nice To Haves
- Experience with GPU-based server environments.
- Experience with VMware, Hyper-V, or other virtualization platforms.
- Familiarity with NetBox, Jira, and asset management systems.
- Basic scripting experience with Bash, PowerShell, or Python.
Responsibilities
- Install, rack, stack, and cable servers, storage systems, network equipment, and related infrastructure.
- Troubleshoot and replace hardware components including drives, power supplies, memory, GPUs, RAID controllers, NICs, fans, and other server components.
- Perform firmware upgrades and hardware diagnostics.
- Execute hardware decommissioning projects and validate data wipe procedures.
- Provide guidance and mentorship to Level 1 Data Center Technicians.
- Troubleshoot network connectivity issues using standard diagnostic tools and commands.
- Verify switch ports, VLAN assignments, transceivers, and physical connectivity.
- Perform cross-connects, patching, and cable management according to company standards.
- Support network deployment and upgrade projects.
- Assist with Linux server installations, imaging, and basic configuration.
- Troubleshoot operating system boot issues and hardware-related system errors.
- Review logs and perform basic OS-level diagnostics.
- Support customer image deployment and validation activities.
- Serve as the on-site resource for remote engineers and customers.
- Perform equipment power cycles, hardware replacements, console access, visual inspections, and troubleshooting activities.
- Execute maintenance activities while ensuring customer approvals and change management requirements are met.
- Maintain accurate asset records within company systems.
- Perform physical audits and inventory validation.
- Manage shipping, receiving, and RMA processing activities.
- Ensure equipment is properly labeled, tracked, and documented.
- Maintain detailed ticket updates and technical documentation.
- Create and update operational procedures and runbooks.
- Identify opportunities to improve processes, efficiency, and service delivery.
Benefits
- health insurance
- dental insurance
- vision insurance
- retirement plans
- paid time off
- opportunities for professional development
- Bonus
- Stock Options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
