Data Center Technician II

Flexential Corp.•Richardson, TX

12h

About The Position

The Data Center Technician II is a 24x7x365, market-based role providing physical and technical support to Flexential customers and resources. The position requires understanding of data center facilities infrastructure, Windows operating systems, PC troubleshooting, and management applications. The technician represents Flexential professionally and technically in interactions with customers and internal teams. The role supports day-to-day data center operations, including infrastructure monitoring and troubleshooting, security administration, customer support, operational documentation, ticket handling, remote hands work, provisioning, maintenance, and safety readiness. The technician also serves as a peer resource for other technicians and takes increasing ownership of complex requests and project tasks. Work schedules may vary to support continuous operations.

Requirements

Experience in a 24/7 production environment.
Strong critical-thinking skills.
Proficient understanding of Windows and Microsoft operating systems.
Knowledge of networking, including routing, subnets, and communication protocols.
Technical aptitude and experience with building management systems, including UPS, generators, HVAC, and PDUs, and a working understanding of AC and DC power.
Knowledge of data center operations.
2–4 years of experience in an IT or data center support environment.
High school diploma or equivalent.
Familiarity with cable standards, such as 568A and B pin-outs.
Excellent verbal and written communication skills.
Proficient understanding of internal platforms and standard backup job troubleshooting.
Strong attention to detail, ability to keep commitments, and ability to meet deadlines.
Ability to climb ladders and work aloft.
Ability to work in hot and cold temperature environments.
Ability to maneuver pallet jacks.
Ability to lift up to 50 lbs.
Ability to pull and install cabling.
Limited travel may be required.
Must be legally authorized to work in the United States and reside in a state where the company maintains employment eligibility.

Nice To Haves

3 years of experience working within an IT or Data Center Support environment.
Network+, Security+, or pursuit of a similar certification.

Responsibilities

Execute standard auditing tasks accurately, determine when audits are needed, and report findings to appropriate stakeholders.
Support DCT I and developing DCT II technicians with documentation, report quality assurance, and communication across operational systems.
Act as a peer resource and role model, reinforcing Technical Operations practices and helping colleagues navigate tools, processes, and RACI documentation.
Build and maintain customer relationships, responding promptly and professionally to customer calls and emails.
Monitor and troubleshoot technical issues and alarms involving Flexential infrastructure, following ERP and escalating issues to engineering staff as appropriate.
Conduct physical security walkthroughs; administer sign-in and badging for customers, visitors, and third parties; escort visitors; and enforce security standards.
Track and document time spent on tasks and support cases, including installations, expansions, outages, and remote hands activities.
Enter Cap Labor accurately on timesheets and submit all timesheets on time.
Follow Flexential cabling standards.
Analyze and execute ServiceNow tickets, including rerouting and validating complex requests.
Translate and verify scheduled Remote Hands instructions against customer environments and identify discrepancies.
Lead provisioning tasks by taking ownership, delegating work, and setting deadlines.
Handle uncommon upgrade and replacement requests.
Execute maintenance and PRJTASK requests with minimal guidance.
Conduct site safety walkthroughs and contribute to emergency readiness, including Go-Team participation and coordination with DCM/CIE.
Apply knowledge of critical infrastructure, including power systems, fire suppression, and cooling systems; answer customer questions and explain alerts and anomalies.
Escalate issues appropriately, follow remediation instructions, and communicate alert details and resolution steps to DCM/CIE.
Manage access control and monitoring, including troubleshooting badge issues, running security reports, and ensuring badge visibility and group-assignment compliance.
Support operational reporting and customer-specific and security-related documentation.
Support 24x7x365 operations reliably and flexibly, including varied shifts as needed.
Perform other duties as assigned.