Data Center Technician II

Flexential•Aurora, CO

2d•Onsite

About The Position

The Data Center Technician II role is a 24x7x365, market-based position responsible for providing physical and technical support to Flexential customers and resources. A clear understanding of facilities infrastructure, Windows operating systems, PC troubleshooting and management applications is expected in this role. A Data Center Technician II must be able to demonstrate the ability to represent Flexential, both professionally and technically, during interactions with customers and internal resources in a calm and professional manner. Flexential offers flexible and essential services that help organizations optimize their journey of IT transformation while simultaneously balancing cost, scalability, compliance and security. The company, co-headquartered in Charlotte and Denver, is committed to building trusted relationships and delivering tailored solutions that suit the individual needs of its customers. Flexential is deeply invested in the success of its customers, who trust it to deliver core data center solutions of colocation and connectivity, as well as, cloud, managed solutions and professional services. Flexential’s robust suite of assets spans 21 markets and comprises 38 highly redundant and connectivity-rich data centers.

Requirements

Experience in a 24/7 production environment.
Strong critical thinking skills.
Proficient understanding of Windows and Microsoft operating systems.
Knowledge of networking like Routing, Subnets, and Communication protocols.
Technical aptitude and experience with building management systems, including UPS, generators, HVAC, PDUs, and a working understanding of AC and DC power.
Knowledge of data center operations.
2-4 years of experience working within an IT or Data Center Support environment.
High school diploma or equivalent.
Familiarity with cable standards, such as 568A and B pin-outs.
Excellent verbal and written communications skills.
Proficient understanding of internal platforms and standard backup job troubleshooting.
Strong attention to detail, making and keeping commitments and meeting deadlines.

Nice To Haves

3 years of experience working within an IT or Data Center Support environment.
Network+, Security+ or pursuing similar certification.

Responsibilities

Demonstrate ownership and precision in executing standard auditing tasks, identifying when audits are needed, and reporting findings to appropriate stakeholders.
Support DCT I’s and developing DCT II’s by assisting with documentation, report QA, and effective communication across operational systems including Power, OpsDB, ServiceNow, Access Logs, and Security Desk.
Act as a trusted peer resource and role model, reinforcing Technical Operations best practices and helping others navigate tools, processes, and RACI documentation.
Establish and maintain strong customer relationships by prioritizing satisfaction and professionalism; responds to customer phone calls and emails promptly and effectively.
Monitor and help troubleshoot technical issues and alarms with Flexential Infrastructure.
Comfortable with following ERP and Escalating to engineering staff in a fast-paced data center environment.
Perform physical security walkthroughs, administration of security sign-in and badging procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.
Track and document time spent on tasks and support cases including customer installations, site expansions, outages, and remote hands activities.
Ensure accurate entry of Cap Labor on timesheets and timely completion and submission of all timesheets.
Accurately follow Flexential Cabling Standards.
Serve as an escalation resource for ServiceNow ticket analysis and execution, including rerouting and validating complex requests.
Translate and verify instructions for scheduled Remote Hands tasks, ensuring alignment with customer environments and identifying discrepancies.
Take on project lead responsibilities, like ownership, delegation, and setting deadlines, for provisioning tasks.
Work through uncommon upgrade/replacement requests.
Execute maintenance and PRJTASK requests with minimal guidance, demonstrating growing independence and technical confidence.
Conduct site safety walkthroughs and contributes to emergency readiness efforts, including Go-Team participation and coordination with DCM/CIE.
Exhibit clear understanding of critical infrastructure, including power systems (e.g., one-line diagrams), fire suppression, and cooling systems; confidently answers complex customer questions and articulates alerts and anomalies.
Escalate issues appropriately, follows remediation instructions, and communicates clearly with DCM/CIE regarding alert details and resolution steps.
Owns access control and monitoring responsibilities, including troubleshooting badge issues, running security reports, and ensuring compliance with badge visibility and group assignments.
Supports operational reporting, including customer-specific and security-related documentation.
Demonstrate reliability and flexibility in supporting 24x7x365 operations, including working varied shifts as needed.
Perform other duties as assigned, contributing to a high-performing, collaborative, and resilient data center environment.