Data Center Technician 2

Oracle

11d•Onsite

About The Position

This is a 24/7/365 position on-site in Abilene, Texas. The role involves daily job duties such as hardware installation and decommission of enterprise servers and cabling infrastructure, fixing and repairing data center hardware and networking infrastructure within Service Level Agreements (SLA), and the rack and stack of data center equipment. Responsibilities also include landing racks, cabling, powering up servers, and handing them off to internal provisioning teams. The technician will handle daily work through internal tooling systems like JIRA and Confluence, perform problem-solving with some assistance, document activities, and adhere strictly to SOPs. Inventory management, including receiving, tracking, and shipping data center equipment, is also a key part of the role. Additionally, the technician will install, label, and fix fiber/copper/telecom cables and patch panel systems, understand and align with local site requirements, and be punctual for shifts, providing proper handover reports. The position requires on-call emergency support at predetermined times and participation in training to bridge skill gaps and learn new technologies. The technician will support and receive direction from senior team members, exercise judgment within defined policies and processes, and work on problems of moderate scope requiring analysis of various factors. This role is developing professional expertise and applying company policies and procedures to resolve issues.

Requirements

Knowledge of server/storage/network hardware systems and components.
Excellent time management skills.
Detail-oriented with excellent organizational skills.
Be a good team player.
Strong interest in learning new DC concepts and technology.
Dependable and trustworthy.
Able to work alone and as part of a team.
Must be able to lift up to 50 lbs.
Able to climb a 9 ft ladder.
Strong verbal and written communication skills.
Shift schedule that rotates. Includes nights, weekends and holidays.
IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.).
Good computer skills.
Able to stand and walk for extended periods of time.
Able to work 10-12 hour shifts.
Any experience with mainstream ticketing systems is a plus.
Willing to travel as required.
Client experience is preferred.
Consent to the processing of biometric data for identity verification and access control.

Nice To Haves

Experience in repairing and working on Oracle servers is nice to have but not required.

Responsibilities

Hardware installation and decommission of enterprise servers and cabling infrastructure.
Fix and repair of data center hardware and networking infrastructure within Service Level Agreements (SLA).
Rack and stack of data center equipment, including but not limited to servers, networking devices, monitoring systems and other equipment.
Landing racks, cabling, power up and handoff of servers to internal provisioning teams.
Handle daily work through internal tooling systems such as JIRA and Confluence.
Performs moderately complex problem solving with some assistance and guidance.
Documentation of activities and strict alignment to SOP’s.
Inventory process: Receive, track, and ship data center equipment as needed.
Install, label, and fix fiber/copper/telecom cables as well as patch panel systems.
Understand, interpret, and alignment to local site requirements.
Be punctual in arriving for shifts on time and provide proper handover reports after shift to the next team member(s).
Provide on-call emergency support at pre-determined times.
Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies.
Support and receive direction from senior team members.
Standard assignments are accomplished without assistance by exercising judgement within defined policies and processes to determine the appropriate action.
Works on problems of moderate scope where analysis of situations of data requires a review of a variety of factors.
Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
Monitor the fundamental server/network capacity. Determine the characteristics of a problem and either resolve the problem immediately and/or record, escalate, and track the problem through to closure and to the customer's satisfaction.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance