Data Center Team Lead

Salute Inc.•Boydton, VA

3d•$0 - $32•Onsite

About The Position

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Data Center Technician Team Lead to join our team and drive our relationships with hyperscale clients to new heights. The Team Lead will be responsible for managing a team of up to ten employees while performing structured cabling and server rack deployments in a data center environment. Technical training will be conducted on the job and not a requirement for this position. The Team Lead will be required to have strong Microsoft Office, administrative and leadership skills. The Team lead will be responsible for training, client communication, team safety, QA/QC of completed work, tracking work schedule, and assigning tasks to employees.

Requirements

Strong Microsoft Office, administrative and leadership skills
Excellent understanding of customer service principles
Strong observational skills and problem-solving ability
Strong communication skills (written and oral). Ability to create professional and error free reports
Adept at utilizing Microsoft suite skills
High level of proficiency with no supervision for daily tasks
Ability to lift and carry heavy equipment, up to 40lbs.
Ability to climb ladders and multiple flights of stairs to access elevated equipment
Ability to stand for long periods of time in various work environments
Ability to bend, stoop, kneel, and reach for equipment related tasks
Basic physical fitness to respond quickly to emergency situations and navigate areas quickly
Ability to move quickly and efficiently withing various work environments to troubleshoot issues or respond to emergencies
Good hand-eye coordination and dexterity for working with small components and connectors
Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses
Ability to differentiate between color-coded warning signs, labels, and cables
Ability to work in environments with a wide variety temperature inside a facility
Ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow
Capability to work in environments with elevated noise levels while wearing hearing protection
Possession of a valid driver’s license for work-related travel, as required

Nice To Haves

Hands-on experience with mission critical operations and understanding of data center environment operations
Well versed in client-specific core competencies. Able to fill in or direct subordinates to accomplish job related tasks
Complete planned and unplanned corrective maintenance work assignments, utilizing your skills, and under the direction of engineering, mechanical, electrical, and other technical subject matter experts (SME's)
Has a strong technical aptitude and a firm understanding of best practices within the data center industry

Responsibilities

Develop shift schedules and manage teams
Understand of project controls and how they affect project completion
Assist in managing and executing the budget
Understand contractual requirements and translate into executable plan for team
Establish a strong rapport with client representatives and to maintain a working relationship
Manage shift operations, delegate tasks to team members and translate vision of leadership to field staff
Operate, monitor, and maintain equipment
Respond to abnormal conditions indicated by facility systems
Create, close, and track "work requests" (WR)
Initiate or respond to work orders, follow-up and verify completion of work
Monitor the performance/note deficiencies of contract service providers and recommend changes as necessary
Perform other related duties and assume responsibilities as assigned by management
Support the delivery of data center services, including colocation, telecommunications services, deployment of additional services to customers and support of internal business systems
Act as an operational contact for data center clients, vendors, and carriers as it relates to colocation, connectivity, and network products and services
Coordinate and oversee access to and work within the facility with third-party contractors, vendors, and carriers related to structured cabling installation, circuit delivery and equipment installations in it, telecommunications rooms, and customer space
Perform unscheduled checks on work to assess and document quality
Responsible for final product delivery in the absence of an available tech level-iii
Site safety champion
Perform safety spot checks, document best practices, and non-conformance to safety policies/procedures
Interact with salute EHS representative
Available to assist with regional safety investigations as required
Foster a strong team culture
Supervise small number of employees / teams: responsible for team member performance and growth potential
Ensure team member training compliance
Responsible for AHA, THA, MOP’s, and SOP’s
Timesheet approvals and discrepancy tracking
Document, file, perform spot-checks, and maintain safety info
Complete personnel reviews, disciplinary reports, and performance management system documentation
Complete timesheet approvals
Aware of current and future purchase order(s)
Resolve schedule conflicts and critical path impedances that affect project completion and invoicing
Understand change order principles
Contribute to controlling labor costs related to project completion
Engage within the field and local staff meetings to provide communication on personnel status and team dynamics/human relations as required