Data Center Systems Engineer

Trane Italia•Davidson, NC

1d•Remote

About The Position

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. In this role, you will be a key member of our Data Center Services team, responsible for supporting, integrating, and optimizing chiller equipment and cooling systems in the field. You will ensure these systems operate efficiently and reliably through technical analysis, system tuning, and collaboration with engineering, service, and customer teams.

Requirements

Bachelor’s degree OR equivalent combination of education and experience
10 years of experience and knowledgeable in Trane equipment
A minimum of five (5) years of experience in a technical role focused on data center cooling solutions
High level of understanding of TU controls, Excel, Microsoft systems
Highly organized and ability to successfully engage and understand the needs of our Customers
Strong understanding of chilled water systems, including chillers, pumps, cooling towers, valves, and controls
Ability to read system diagrams, assess flow and temperature conditions, and diagnose issues such as low delta‑T or flow imbalance
Skilled in system start‑up, commissioning, and troubleshooting
Familiar with control strategies, sequencing, and plant optimization to ensure efficient and reliable operation

Responsibilities

Attend Factory Witness Tests (FWT): Witness tests as needed to verify product functionality, validate performance, and ensure compliance with specifications prior to shipment.
Maintain Product Knowledge: Collaborate closely with engineering teams to stay informed of product updates, enhancements, feature changes, and release roadmaps to ensure accurate and up-to-date field readiness.
Communicate Operational Changes: Relay product and operational updates to regional teams, ensuring alignment, consistency, and seamless field operations across all data center sites.
Provide Technical Field Support: Deliver on-site and remote technical assistance to field locations as required, including diagnostics, troubleshooting, escalation handling, and coordination with engineering teams.
Enable Regional Team Readiness: Prepare regional teams for success by coordinating essential training, documentation, tooling, and “Day 1 / Day 1.5” readiness activities.
After-Hours and Critical Support: Provide after-hours support when necessary to maintain uptime, address urgent issues, and assist during critical events or escalations.
Assist Project Engineers: Support project engineers with technical tasks, field investigations, root-cause analysis, troubleshooting, and other product-related needs.
Facilitate Cross-Functional Alignment: Coordinate communication and alignment between engineering, product, support, program management, and regional operations teams.
Support Product Deployments: Assist with planning, readiness, and execution of new and existing product deployments, including training, field enablement, and deployment documentation.
Participate in Large-Scale Rollouts: Contribute to the planning and execution of large-scale or multi-site deployments, including coordination of resources, site readiness, logistics, and field support.
Develop and Maintain Critical Spare Parts Strategy: Create, manage, and continuously update recommended critical spare parts lists by equipment line. Maintain accuracy as new products (NPD), revisions, or lifecycle changes occur, ensuring high availability and operational continuity.
Support Hyperscale / Colo Customer Programs: Provide elevated technical support and engagement for hyperscale, colocation, or otherwise high-demand customers. Act as a technical liaison for customer operations, support planning, and issue management—similar to project oversight but without responsibility for scheduling or costing.
Customer Technical Relationship Management: Serve as a technical point-of-contact for strategic customers, helping manage escalations, track issue resolution, coordinate customer-specific requirements, and ensure a consistent, high-quality support experience.
Contribute to Documentation & Standards: Help develop, maintain, and standardize installation procedures, troubleshooting guides, operational best practices, and internal knowledge base articles.
Monitor Field Performance & Feedback: Collect field data, identify recurring issues, and provide feedback to engineering and product teams to drive continuous improvement and influence future design changes.
Promote Operational Excellence: Identify process gaps and recommend improvements to deployment workflows, readiness processes, field training, tools, and documentation standards.
Support Product Lifecycle Activities: Assist with beta trials, early field deployments, and end-of-life transitions by coordinating with engineering and field teams to ensure smooth adoption and minimal disruption.